Luca Dondi

Luca Dondi Email and Phone Number

Certified Positive Intelligence Coach | Mental Fitness Coach | PCC | Lecturer at Believe in Coaching @ Believe in Coaching
Luca Dondi's Location
Greater Rome Metropolitan Area, Italy
Luca Dondi's Contact Details

Luca Dondi personal email

n/a
About Luca Dondi

I am a professional with 20 years of business experience gained in the financial services and technology sectors in multiple geographies and functions (operations process re-engineering, sales strategy and development, business analysis and pricing, marketing / loyalty / CRM, program management, consulting).This has allowed me to become an effective communicator driven by motivating teams to deliver target-focused results, and to develop an analytical, data-driven, multi-cultural mind with strong cultural awareness and impressive linguistic abilities.My particular passion is to help people realise their unexpressed potential and manage the inevitable change which we all come across in our lives. As a coach and a trainer, my approach encompasses positive psychology, neuroscience, cognitive psychology and performance science to help my clients respond to life's challenges with positive intelligence, with impact in the following three areas:1) PEAK PERFORMANCE, enhancing personal effectiveness within the organisation via stronger leadership presence, more effective personal branding, communication and speaking skills, career advancement / getting promoted, career planning, managing career transitions;2) PEACE OF MIND / WELLNESS, balancing work and life, finding purpose and passion, improving physical health, stress management, time management and self-care;3) HEALTHY RELATIONSHIPS, clearer self-vision and tools for leading teams to greater results via effective management of team dynamics, managing difficult conversations and conflict, building relationships and networking, communicating with leaders / managing up, negotiating, empowering others and delegation, motivating and inspiring others.Optimism generates hope, hope releases dreams, dreams set goals, enthusiasm follows (Martin Seligman). All of our dreams can come true, if we have the courage to pursue them (Walt Disney).www.believeincoaching.com

Luca Dondi's Current Company Details
Believe in Coaching

Believe In Coaching

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Certified Positive Intelligence Coach | Mental Fitness Coach | PCC | Lecturer at Believe in Coaching
Luca Dondi Work Experience Details
  • Believe In Coaching
    Certified Positive Intelligence Coach | Mental Fitness Coach | Lecturer
    Believe In Coaching Oct 2018 - Present
    Greater Rome Metropolitan Area
    - Certified Positive Intelligence Coach (CPQC), Professional Certified Coach (PCC), helping people enhance and realise their unexpressed potential, by leveraging business experience and accredited training (www.believeincoaching.com)- Lecturer of Intellectual Capital and Talent Management (Rome Business School)
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  • Mastercard Advisors
    Managing Consultant
    Mastercard Advisors Nov 2008 - May 2017
    Rome, Italy
    Part of a European Team advising MasterCard member banks on payment card related projects. Advised clients in multiple geographies (Italy, the Netherlands, Germany, UK, Belgium, Hungary, New Zealand).Main duties:- Project management, coordination of marketing intelligence, research and analytical activities, structure documents and Steering Committee presentations.- Support Business Development efforts.- Contribution to MasterCard Advisors Knowledge Management… Show more Part of a European Team advising MasterCard member banks on payment card related projects. Advised clients in multiple geographies (Italy, the Netherlands, Germany, UK, Belgium, Hungary, New Zealand).Main duties:- Project management, coordination of marketing intelligence, research and analytical activities, structure documents and Steering Committee presentations.- Support Business Development efforts.- Contribution to MasterCard Advisors Knowledge Management content.Projects:- Merchant Acquiring, E-Commerce & Digital Payments strategy.- Loyalty strategy design and execution (CRM analysis, business planning and reporting services).- Customer Life-Cycle Management (design of segmentation and marketing initiatives to drive customer engagement, increase spend and minimize churn).- Project management of b2b payment card initiatives.Achievements:- Superb Thought Leadership powered by strong analytic capabilities enabled client organizations to spot opportunities for improvement in current product propositions and operating models and accurately predict financial implications of project initiatives.- Recognized as SME in the Acquiring space.- Effective Client Engagement through focus, presence, professionalism and superior command of the English language. Show less
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  • American Express Europe Ltd
    Senior Project Manager
    American Express Europe Ltd Jan 2007 - May 2008
    Rome Area, Italy
    - Drove new product testing in Italy by coordinating pilot activities at local and regional HQ level in a complex matrix environment with high levels of ambiguity and internal resistance. Major work-streams included selling concept to secure merchant participation, developing robust marketing plan (Direct Mailing, Direct E-Mailing, Microsite) to effectively communicate with cardholders as well as creating new process for correctly handling pilot transactions in Operations centres in multiple… Show more - Drove new product testing in Italy by coordinating pilot activities at local and regional HQ level in a complex matrix environment with high levels of ambiguity and internal resistance. Major work-streams included selling concept to secure merchant participation, developing robust marketing plan (Direct Mailing, Direct E-Mailing, Microsite) to effectively communicate with cardholders as well as creating new process for correctly handling pilot transactions in Operations centres in multiple locations.- Responsible for Geo-Marketing project focused on acquisition as well as spend stimulation/reengagement of existing cardholders and merchants in delimited geographic areas. Project included cardholder behavior analysis, 360º communication with cardholders, engagement of merchants and results tracking to increase efficiency of BTL marketing expenditure. Show less
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  • American Express Europe Ltd
    Manager Business Analysis
    American Express Europe Ltd May 2003 - Dec 2006
    London, United Kingdom
    Global Pricing & Value’s strategic mission is to manage fees earned from merchants on every AmEx transaction to optimise merchant coverage and maximise profitability.- Through internal consultations as well as external research, introduced various segmentation strategies to target merchant base with appropriate pricing structures.- Drove the execution of pricing tests on small merchant populations by selecting control and test groups and project managed execution through… Show more Global Pricing & Value’s strategic mission is to manage fees earned from merchants on every AmEx transaction to optimise merchant coverage and maximise profitability.- Through internal consultations as well as external research, introduced various segmentation strategies to target merchant base with appropriate pricing structures.- Drove the execution of pricing tests on small merchant populations by selecting control and test groups and project managed execution through cross-functional teams. Applied Test and Control methodology to Merchant Acquisition environment to determine most efficient Acquisition channel, sales approach and introductory pricing structures. Metrics collected informed pricing policies on bulk merchant base.- Analysed marginal profitability of merchant base by industry and by size to understand break-even points; findings were critical to influence decision-making on outsourcing options. Show less
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  • American Express Europe Ltd
    Acting Director Pricing Latin America & Caribbean
    American Express Europe Ltd Jan 2006 - May 2006
    Miami/Fort Lauderdale Area
    Secondment for maternity cover.- Managed international stakeholders to propose reduction of merchant fees across specific segments, resulting in improved merchant coverage across the region.- Commissioning of Competitive Intelligence enabled tracking of competitive pricing movements and helped inform AmEx response.- Represented Pricing during Business Review presentations and contributed to regional business plans.- Managed 4 direct reports through regular coaching, guidance and… Show more Secondment for maternity cover.- Managed international stakeholders to propose reduction of merchant fees across specific segments, resulting in improved merchant coverage across the region.- Commissioning of Competitive Intelligence enabled tracking of competitive pricing movements and helped inform AmEx response.- Represented Pricing during Business Review presentations and contributed to regional business plans.- Managed 4 direct reports through regular coaching, guidance and career development support.- Won two AmEx awards for Impactful Leadership. Show less
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  • American Express Europe Ltd
    Implementation Manager
    American Express Europe Ltd 2001 - 2003
    London, United Kingdom
    Project managed the implementation of large complex Merchant Acquisition signings from when the contract is signed through activation, by working closely with client, sales teams and Operations to increase effectiveness & efficiency of process.- Introduced Risk Management checks on new signings, resulting in high levels of compliance to new policy and reduction in fraud losses.- Drove implementation of cross-border/multi-currency merchants and sold fraud prevention tools to online… Show more Project managed the implementation of large complex Merchant Acquisition signings from when the contract is signed through activation, by working closely with client, sales teams and Operations to increase effectiveness & efficiency of process.- Introduced Risk Management checks on new signings, resulting in high levels of compliance to new policy and reduction in fraud losses.- Drove implementation of cross-border/multi-currency merchants and sold fraud prevention tools to online merchants.- Researched prospects in new industries and modelled revenue potential; this resulted in acquisition of new merchants enabling Cardholders to spend in new industries. Show less
  • American Express Europe Ltd
    Research Analyst
    American Express Europe Ltd Jun 1998 - Jan 2001
    Brighton, United Kingdom
    - Process re-engineering of call centres receiving calls from merchants willing to accept AmEx to eliminate signature requirement in contracts. This resulted in earlier submissions and higher merchant satisfaction.- Responsible for analysis of Customer Service Centres to increase First Contact Resolution, i.e. the customer enquiry is resolved during the call with no handoffs to any other departments and no further action required from the customer. This resulted in a number of functions… Show more - Process re-engineering of call centres receiving calls from merchants willing to accept AmEx to eliminate signature requirement in contracts. This resulted in earlier submissions and higher merchant satisfaction.- Responsible for analysis of Customer Service Centres to increase First Contact Resolution, i.e. the customer enquiry is resolved during the call with no handoffs to any other departments and no further action required from the customer. This resulted in a number of functions being migrated from Back Office to Front Office to improve cycle-times.- Responsible for analysis of key business drivers and preparation of business proposals and CBAs to re-engineer E2E merchant set-up process, from when the Merchant agrees to accept the card to when they are capable of submitting. The project achieved a reduction in end-to-end process cycle-times, improvement in customer satisfaction and increased process profitability. Show less

Luca Dondi Skills

Credit Cards Business Analysis Crm Pricing Pricing Strategy Business Planning Pricing Analysis Cards Management Loyalty Programs Risk Management Outsourcing Program Management Banking Business Process Re Engineering Debit Cards Payments Process Engineering Payment Industry Profitable Growth Business Process Strategy Data Manipulation People Management Pricing Research Revenue Forecasting Loyalty Life Cycle Management Customer Segmentation Strategy Business Strategy Cross Functional Team Leadership Competitive Analysis Financial Services Segmentation Analysis Merchant Acquiring Mergers Paiement Mobile Mergers And Acquisitions Business Plan Customer Relationship Management

Luca Dondi Education Details

Frequently Asked Questions about Luca Dondi

What company does Luca Dondi work for?

Luca Dondi works for Believe In Coaching

What is Luca Dondi's role at the current company?

Luca Dondi's current role is Certified Positive Intelligence Coach | Mental Fitness Coach | PCC | Lecturer at Believe in Coaching.

What is Luca Dondi's email address?

Luca Dondi's email address is lu****@****cali.it

What schools did Luca Dondi attend?

Luca Dondi attended Henley Business School, Escuela Europea De Coaching, Università Degli Studi Di Modena E Reggio Emilia, University Of Strathclyde, International House - Accademia Britannica.

What are some of Luca Dondi's interests?

Luca Dondi has interest in Yoga, Education, Travelling, Reading.

What skills is Luca Dondi known for?

Luca Dondi has skills like Credit Cards, Business Analysis, Crm, Pricing, Pricing Strategy, Business Planning, Pricing Analysis, Cards, Management, Loyalty Programs, Risk Management, Outsourcing.

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