Luca Gorla Email & Phone Number

Ramstein Afb

• Operated and maintained information processing systems and software for non-appropriated fund activities, ensuring compliance with DoD 8570.1-m and other relevant regulations. • Managed the secure handling, storage, and inventory of IT assets, maintaining 100% accountability for all data systems across squadron facilities and stored systems awaiting disposition. • Performed routine equipment checks, troubleshooting, and system updates to optimize system performance, ensuring uninterrupted operations and data security.• Assisted management in determining data accumulation techniques, processing methods, and system acquisitions to enhance operational efficiency. • Supported the installation, setup, and maintenance of LAN/WAN networks and workstations, improving network reliability and system efficiency.• Provided technical support, including system patching, software upgrades, and troubleshooting program malfunctions, ensuring systems remained operational and secure.• Conducted IT refresh programs, deploying new systems with operating system installations, driver configurations, and encryption software, ensuring all equipment met security standards.

Boulder, Colorado, United States

• Orchestrated engaging events and provided academic support to enhance the student experience, demonstrating proficiency in fostering community. • Orchestrated engaging events and provided academic support to enhance the student experience and conducted informal training sessions to enhance resident understanding and operation within the community. • Successfully managed crisis situations and resolved conflicts, reflecting the need for adept problem-solving skills in maintaining a harmonious environment. • Executed administrative tasks efficiently and responded promptly to on-call duties, showcasing 24/7 support capabilities and dedication to customer service.

Fort Collins, Colorado, United States

• Led social media management, consistently generating engaging content to enhance brand visibility. • Implemented effective marketing strategies, driving increased awareness and participation. • Conducted comprehensive market research, resulting in data-driven insights for strategic decisions, showcasing analytical abilities relevant to the role's involvement in testing and security issues. • Executed digital marketing initiatives and successfully coordinated events. • Leveraged graphic design skills to create compelling branding and messaging materials, reflecting the need for creative solutions in office automation equipment/systems support.

New York City Metropolitan Area

• Conducted in-depth market research in the jewelry industry, aligning with problem analysis and trend identification skills. • Analyzed and synthesized data to deliver actionable recommendations, demonstrating proficiency in data analysis. • Collaborated seamlessly with team members, participating in management discussions and meetings. • Effectively communicated findings and trends, contributing to informed decision-making and management participation. • Gained experience in tracking market trends amidst challenges, showcasing adaptability and flexibility.

Certificate, Cybersecurity

Gained hands-on skills in safeguarding digital assets. Through interactive labs and workshops, I am developed technical expertise.

Bachelor'S Degree W/ Minor, Asian Studies/Civilization W/ Chinese, 3.4