Perform all check-in and check-out tasks. Manage online and phone reservations.Inform customers about payment methods and verify their cr Register guests collecting necessary information (like contac stay).Welcome guests upon their arrival and assign rooms.Provide information about our hotel, available rooms, rates an Respond to clients’ complaints in a timely and professional Liaise with our housekeeping staff to ensure all rooms are cl accommodate guests’ needs.Confirm group reservations and arrange personalized service attendees, like conference and meeting guests.Upsell additional facilities and services, when appropriate. Maintain updated records of bookings and payments.

Responsible to ensure all cashiers have closed their cash accounts and thei posting accounts. Check the view totals : arrivals, departure and occupancy. Clear all the House Account that have to be cleared nightly and print a “Ricevuta Fiscale” where a payment was taken. Check the Arrivals (VIP, HH) left for the day and take actions if needed. Make sure to have the numbers of how finish the night and take notes of the no shows. Print information bills for the daily departures and proceed with check out , write the night audit report and send it at the right mailing list.

Check front office accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records. Track room revenue, occupancy percentages, and other front office operating statistics. Prepare a summary of cash, check, and credit card activities. Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. Responsible to administer and reset accounting system for all new operations. I am able to work also as a front desk agent especially in terms of check-in and check-out procedures, run End of day process / Night audit process on the Property management software. Responsible to Identify and resolve all guest complaints and problems to facilitate maximum comfort for guests.

Check front office accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records. Track room revenue, occupancy percentages, and other front office operating statistics. Prepare a summary of cash, check, and credit card activities. Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. Responsible to administer and reset accounting system for all new operations. I am able to work also as a front desk agent especially in terms of check-in and check-out procedures, run End of day process / Night audit process on the Property management software. Responsible to Identify and resolve all guest complaints and problems to facilitate maximum comfort for guests.

Highly-organized and dependable Receptionist with 5 years’ progressive experience in performing a wide range of front desk, clerical and administrative tasks. Demonstrated talent to resolve customer complaints, handle high volume phone calls and answer customer queries. Exceptional verbal and written communication skills with a track record of multi-tasking, problem-solving and work prioritization. I am friendly and polite person determinated to work collaboratively to obtain goals and mission of company.Responsible to administer and reset accounting system for all new operations.

Check front office accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records. Track room revenue, occupancy percentages, and other front office operating statistics. Prepare a summary of cash, check, and credit card activities. Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. Responsible to administer and reset accounting system for all new operations. I am able to work also as a front desk agent especially in terms of check-in and check-out procedures, run End of day process / Night audit process on the Property management software. Responsible to Identify and resolve all guest complaints and problems to facilitate maximum comfort for guests.

Check front office accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records. Track room revenue, occupancy percentages, and other front office operating statistics. Prepare a summary of cash, check, and credit card activities. Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. Responsible to administer and reset accounting system for all new operations. I am able to work also as a front desk agent especially in terms of check-in and check-out procedures, run End of day process / Night audit process on the Property management software. Responsible to Identify and resolve all guest complaints and problems to facilitate maximum comfort for guests.

Responsible to exploring and identifying new business opportunities in a competitive and rapidly changing industry. Check tickets and other relevant documents, seat allocations and any special requirements. Help with passport and immigration issues. Responsible to communicate a range of information on itineraries, destinations, culture and informing passengers of arrival and departure times at each destination on the itinerary. Ensure that all members of the group are back on the coach before departing from each stop. Make sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory.

Responsible payment and record receipts for operations of guest check out and responsible for check in operation such as registration of the guest at our hotel. Responsible for administrative tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents. Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. Excellent skills in marketing to sale available rooms by phone, by mail and also in the occasion of walk-in guests. Good predisposition to cooperate and collaborate with other colleagues to obtain the best results.

Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents. Receive payment and record receipts for services. Provide information to tourists about the island of Vulcano and places of interest, services and attractions.

Monitoraggio del tirocinio formativo presso le aziende ospitanti, controllo della relativa documentazione di tirocinio, supporto del percorso formativo dei tirocinanti e supporto logistico e operativo all'estero./Responsible for verifying records from students then sent out month end data to personnel offices in Rome. Responsible to verify work placement agencies. Provided emergency training to trainees. Coordinated events for touring participants to attend in Moscow.

Supporto del percorso formativo dei tirocinanti all’estero, facilitazione dell’iter documentale, supporto logistico e operativo all’estero./Responsible for verifying records from students then sent out month end data to personnel offices in Rome. Responsible to verify work placement agencies. Provided emergency training to trainees. Coordinated events for touring participants to attend in Moscow.

Gestione e promozione dei pacchetti turistici, relazione con la clientela e il pubblico, organizzazione e prenotazione tour./Responsible for the front office duties. Primary duties includes sale services such as booking tickets, package tours, printing and verifying travel vouchers. Excelled in customer service while finding each of our customers the best quality and prices that satisfied each of our customers personally. Was able to promptly research offers within the tour booking and organization system. Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.