- Management of Drama & Ballet Repertoire.- Management of Radio, TV & Web Repertoire.- Supervision of Format Register.

- Exclusive management of the entire “Opera repertoire” for Siae in Italy, including opera works, choreographies and ballets; - Monitoring reports regarding royalty administration, providing assistance to authors and publishers in case of delay/lack of royalty collection or payment. - PA of the Executive Manager taking care of various tasks such as legal research on copyright law and neighbouring rights, assisting in drafting new contracts, checks and operations on excel, modification of works declaration modules and communication with territorial, remote and foreign offices;- Exclusive and independent management of the entire “Format register” for Siae in Italy, including formats for theatre, radio and television. Registered improvement of the authors/publishers portfolio and fees collection; - Reference point at a National level for a great number of stakeholders in the theatre field such as directors, translators, dramatists, producers and shows organisers- Liasing with institutions, collecting companies abroad and record companies (such as WMG, EMI, BMG, SME, UMG, WEA, SME ,etc.) providing with day-to-day operational support.-Liasing with the most famous italian radios and Tv broadcasters-•Building and maintaining excellent relationships with accounts.

SIAE is a company established for the collective management of authors’ rights. It is made up with members whose business is the intermediation in the field of authors’ rights. Great authors and publishers holding economic rights on their works entrust SIAE with their protection: SIAE's mission is to collects all the rights due to them and then distributes them to each relevant rightholder.Here follows a small list of my operative tasks:- Font desk and face-to-face customer relationship management with authors and publishers coming to Siae to deposit various types of works.- Management of different kind of lyric works, such as choreographies, ballets, musicals etc.- Daily reports with several offices such as accounting department, foreign office, client assistance and reclaim office.- Administrative checks of documents and statements regarding various kind of works;- Liaising with artists over the use of their repertoire and database storage of documents - Ticket management through Siae CRM online platform.- Occasional use of company's car for short trips to remote archives and library.

Sectorial studies and market research, troubleshooting between clients and providers, customs and maritime companies, checking the validity of merchandise documents, assistance to the sales and to the activities of import/export connected to the timber international market, accountability of expenses and invoices, international customer service in shows and business trips, back-office activities amongst which secretarial management and e-mail. I have been working independently and autonomously ever since my first day, I took care of the research in both the Italian and international market assuring the development of professional resources in a fast-busy environment. With the supervision and the expertise of my Sales Manager, I was also able to prepare new offers for the clients and manage the regular orders.Regarding the back-office activity, I prepared documents, reports, account invoices and draft contracts. I often handled a large amount of information relating to complex real estate transactions, trying always my best to support both the supplier and client-side. I have finally learned to update and maintain databases in order to deal with information and track containers loaded by big maritime companies such as Maersk, Evergreen and MSC. Considering that most of the clients were French speakers, I finally had the chance to improve my FRENCH skills both written and spoken.

The Migrants Resource Centre offers a wide range of advice services for migrants, refugees and asylum seekers. The experienced Legal Advice Team, provide support and information on immigration-related issues, as well as more general advice about benefits, debt, housing and employment. During my stay, I conducted Legal Casework research for the MRC solicitor’s team, producted analysis and written reports to be used in Court by Solicitors and Barristers representing Immigration Case before the First Tier Tribunal and the Upper Tribunal. Most of the research was conducted using on line specialist websites and other internet facilities. I have also been producing Client’s immigration history chronologies, Initial Instruction letters and letters to Home Office on behalf of clients.I have been involved in different service areas including: Reception duties, dealing with drop-in clients, appointments, face to face gateway and telephone advice, in-putting data in MRC's database system, producing excel reports, writing letters to clients, Home Office, Embassies, etc

I assisted customers ensuring that the best quality service was provided. This was my first experience working in a team based environment, which allowed me to handle situations rapidly and rationally, whilst dealing tactfully with complaints. I particularly enjoyed using my language skills to assist customers, which allowed me to discover my natural aptitude to negotiate.

Working in one of the most touristic places in the world, such as the Colosseo, has given me the opportunity of being in direct touch with people from all over the world. I learned essential skills such as treating customers kindly, also when working under pressure and liaising with culturally different groups.

The job of a lifeguard requires readiness to deal with people, the capacity of being vigilant even when nothing actually happens, but also in demonstrating determination and proficiency in emergency situations. In reality, holding obvious the abilities to face a rescue, a good lifeguard is distinguished with the ability of preventing incidents that may occur: in other words, being capable to convince people to respect and allow the rules and tips of their own safety, by setting a good example, acting with authority, being friendly and always available, in order to avoid potentially dangerous behaviour. (Summer period)

My job role consisted of preventing incidents, practising first aid, and taking action in case of an emergency. The duration of my training lasted 50 hours and soon after I was able to put into practise all the skills that I had acquired.(Summer period)