Recruitment of the instructors and planning of the offer to match customer demand.Organisation and planification of the internal training courses of 300+ ski instructors before and during the season with a team of 20 trainers.Coaching of the ski instructors.Instruction of alpine skiing to guests.

E-learning platform development.Definition of the learning goals and learning paths according to the typology of audience.

Taught and coached skiing to all-level skiersManaged groups of up to 12 people on the slopesAlways kept the goal of customer satisfaction in mind

Formation des professeurs de sports de neige en vue du Brevet Fédéral.

Identified trends, market, customer and retailer’s needsConception of selling tools for retailersCoordination and autonomous organization of the WSE Alpine Showroom for the FW19 Commercial BriefParticipated in the elaboration of product briefs with the development, design and communication teams in alignement with the results of the competitive studies

Managed the following services: lift operations, ski patrol, grooming, snowmaking and ticketing & salesRecruited and trained year-round and seasonal personnelManaged the daily operations of 28 employeesSupervised lifts, groomers and snowmakers’s purchase and participated in their maintenanceManaged partnership relations with the ski school, information center, government safety servicesEstablished the framework of special technical specification for public call for bids

Enseignement et encadrement du ski alpinConduite d’un groupe sur le domaine skiableContact et satisfaction de la clientèle.