I was responsible for analyzing customer satisfaction survey results for Sainsbury's, Argos, and Tu, with the aim of identifying patterns and trends to improve the customer experience. Using both quantitative and qualitative methods, I provided actionable insights to cross-functional teams and stakeholders, supporting the development of customer-centric strategies and initiatives. Some of my key responsibilities included:Contributed to the regular reporting on customer satisfaction by working with the team to prepare weekly, monthly, and quarterly insight reports.Conducted ad hoc post-implementation reviews (PIRs) to provide valuable feedback to stakeholders.

Managed financial records and prepared reports to support budgeting and financial planning for a small construction business, ensuring efficient allocation of resources across multiple projects.

I was responsible for the development, maintenance and delivery of all reports for the Air France - KLM customer service surveys. I was also supporting the management with the organization of trainingand coaching sessions, creation of actions plans and customer service strategies based on surveys results.