Luca Settembrini

Luca Settembrini Email and Phone Number

Customer Support Manager presso Phase Motion Control S.p.A. @ Phase Motion Control S.p.A.
provincia di genova, liguria, italy
Luca Settembrini's Location
Genoa, Liguria, Italy, Italy
Luca Settembrini's Contact Details

Luca Settembrini work email

Luca Settembrini personal email

About Luca Settembrini

I’m a bioengineer with over 12 years of experience in Technical Support, Customer Care, and Program Management across three companies.I worked as a Technical Support Specialist from 2012 to 2017, including experience at SIEMENS. Since 2017, I have taken on increasing responsibilities at Phase Motion Control (PMC), serving as Technical Support, Customer Care Manager, Service Manager, and Project Manager. Currently, I’m the Global Customer Support Manager, coordinating three teams and reporting directly to the CEO, responsible for the complete Customer Experience.My extensive expertise in Customer Management has equipped me with a comprehensive customer-oriented approach.I work proactively under high pressure and I am focused on achieving targets, which has helped me develop strong leadership skills across diverse teams.I have a solid technical foundation in software, electrical and mechanical design, with specific competencies in electric motors, e-mobility, machine tools, and mechatronics.I am self-motivated and always seeking professional growth, challenging positions, and opportunities to acquire new skills and competencies.

Luca Settembrini's Current Company Details
Phase Motion Control S.p.A.

Phase Motion Control S.P.A.

View
Customer Support Manager presso Phase Motion Control S.p.A.
provincia di genova, liguria, italy
Website:
phase.eu
Employees:
64
Luca Settembrini Work Experience Details
  • Phase Motion Control S.P.A.
    Customer Support Manager
    Phase Motion Control S.P.A. Jan 2024 - Present
    Italia
    Responsible for the complete Customer Support Area of the Company, reporting directly to the CEO.In cooperation with the Sales Manager, in charge of Budget and Revenue definition. - Responsible for the Customer Satisfaction across the global Client Portfolio (100+ customers worldwide). Management of 3 teams: - Technical Support Dept., organized in After-Sales (Service), for Maintenance, Repairs and On-site Support, and Pre-Sales (Proposal), in charge of technical documentation for new offers. - Customer Care Dept., responsible for Order processing, Backlog, Credits Recovery and Claim Management.- Program Management Team, in charge of the project costs and timelines for the 2 main Products.
    View
  • Phase Motion Control S.P.A.
    Customer Service Manager
    Phase Motion Control S.P.A. Oct 2021 - Dec 2023
    Genova, Liguria, Italia
    Customer Service Manager inside Sales, responsible for Customer Service (Pre-Sales and After-Sales Support) and Customer Care, coordinating 9 skilled colleagues and reporting to the Sales and Marketing Director.As Customer Service Manager, I coordinate my team on the following tasks and targets:- Order Incoming Flow and Order Backlog Mngt. - Key Account Management for Top-Customers- Claims and Escalation Mngt. - Credit Recovery and Receivables Monitoring- After-Sales Technical Support (cooperating with R&D Dept.), remotely and on-site- Maintenance and Repairs process - Customer Change Request process - Pre-Sales Technical Support (cooperating with Sales)
    View
  • Phase Motion Control S.P.A.
    Customer Care Manager
    Phase Motion Control S.P.A. Mar 2018 - Dec 2023
    Genova, Italia
    Customer Care Manager, responsible for a group of 5 skilled and experienced colleagues and reporting directly to the Sales and MKT Manager.As Customer Care Manager, I coordinate, supervise and take care of the following activities and targets:- Order Incoming Flow and Order Backlog Management- Key Account Management for Top-Customers- Frame Contracts Management (cooperating with Legal Dept.) - Meetings with Customers, supporting Sales Reference. - Claims and Escalation Management - Credit Recovery and Receivables Monitoring- First Level of Technical Support (cooperating with R&D Dept.)
    View
  • Phase Motion Control S.P.A.
    Technical Support Engineer Inside Sales
    Phase Motion Control S.P.A. Jul 2017 - Feb 2018
    Genova, Italia
    Reporting to the Customer Care Manager, I was responsible for all the technical activities related to Customer Care, including: - First Level of Technical Support, cooperating with R&D - Change Request Management - Claims discussion - Kick-Off meetings attendance - Repairs and Maintenance support - Sales support on customer request and during negotiation
    View
  • Siemens
    Senior Technical Support Engineer And Product Specialist On Automation Systems
    Siemens Jan 2014 - Jun 2017
    Genova, Italia
    Technical Support Engineer on Siemens MES automation software for automotive, food&beverage and pharma companies. Management of issues, maintenance and troubleshooting of servers and DB of multinationals production environments. Key Account Management, through meetings, planning of support activities and improvement of services. On-call availability for urgent incidents management.
    View
  • Medimatic
    Technical Support Engineer
    Medimatic Oct 2012 - Jan 2014
    Genova, Italia
    Application support on medical data-managing software. Management and maintenance of server and DB inside medical structures, remotely and on-site.
    View
  • Telecom Paristech
    Internship On Images Processing.
    Telecom Paristech Feb 2011 - Aug 2011
    Parigi, Francia
    Analysis and processing of RM images using Matlab
    View

Luca Settembrini Skills

Microsoft Windows Microsoft Office Sql Management Problem Solving Technical Support Key Account Management Product Specialist Automation Project Management Customer Care Communication Team Working English Manufacturing Execution System Issues Management Gestione Reclami Report Kpi Sales Operations Qlikview Software Erp Meccatronica Drives Motori Elettrici Richieste Di Modifica Offerte Di Progetto Miglioramento Processi Recupero Crediti Troubleshooting Log Analysis

Luca Settembrini Education Details

Frequently Asked Questions about Luca Settembrini

What company does Luca Settembrini work for?

Luca Settembrini works for Phase Motion Control S.p.a.

What is Luca Settembrini's role at the current company?

Luca Settembrini's current role is Customer Support Manager presso Phase Motion Control S.p.A..

What is Luca Settembrini's email address?

Luca Settembrini's email address is se****@****ail.com

What schools did Luca Settembrini attend?

Luca Settembrini attended Università Degli Studi Di Genova.

What are some of Luca Settembrini's interests?

Luca Settembrini has interest in Sport, Cinema, Cars And Automotive World.

What skills is Luca Settembrini known for?

Luca Settembrini has skills like Microsoft Windows, Microsoft Office, Sql, Management, Problem Solving, Technical Support, Key Account Management, Product Specialist, Automation, Project Management, Customer Care, Communication.

Who are Luca Settembrini's colleagues?

Luca Settembrini's colleagues are Andrea Brenna, Luca Bruccoleri, Gigi Aftermath, Bianca Perna, Stefano Cimiotti, Andrea Grosso, Antonella S..

Not the Luca Settembrini you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.