Luca Baldini Email & Phone Number

Riccione, Emilia Romagna, Italy

• Managing Customer Service projects aimed at achieving the objectives defined by the Product Owner:
• Planning the activities to be carried out and their succession ensuring their achievement on time;
• Respect the company budget allocated to the project of interest;
• Achieving the full satisfaction of the customer, whether internal or external to the company.

Riccione, Emilia Romagna, Italy

• Creation and implementation of the Zendesk ticketing system capable of managing service practices and achieving the set objectives:
• Improve the organisation of Customer Service and the various departmental owners through the conception and implementation of innovative digital solutions;
• Reduce time and costs in the management of practices with automation;
• Measure the support activities of the various departments by means of control Dashboards, in order to monitor and analyse the data produced.

Rimini, Emilia Romagna, Italy

• Coordinator of technical back office resources to solve problems encountered with products purchased by customers at the point of sale:
• Training and mentoring of new employees, with the aim of ensuring the best customer service (1st level assistance);
• Analysis and interpretation of data in order to optimise product development.

Riccione, Emilia Romagna, Italy

• Proactive performer and manager of Customer Service activities through multi-channel contact:
• 360° telephone support on company software for B2B ‘business to business’ and B2C ‘business to consumer’;
• Creation and development of discount scales on brand products through information circulars and advertising posters.