Luca Begnini work email
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Experienced in Industrial Automation software. Skilled at understanding customer needs, delivering presentations and demos, and providing technical training. Effectively communicates customer requirements to drive product enhancements.
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Software Product ManagerAsem S.R.L.Italy -
Product Manager - Software Solutions And Embedded SystemsAsem S.R.L. Aug 2022 - PresentVerona, Veneto, ItaliaManaging Asem/Rockwell Automation software portfolio: FactoryTalk Optix, FactoryTalk Remote Access, Ubiquity, System Manager.Solving the customer’s needs, while enabling the business to be profitable and defining something that the development team is excited to build and can easily maintain
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Software Sales EngineerAsem S.R.L. Sep 2021 - Aug 2022Emilia-Romagna, Italy- Support the Emilia-Romagna sales team with software solution selling into prospect account base- Successfully match customer pain/requirements to proposed solutions- Deliver presentations and demos that communicate the uniqueness of the value proposition- Create proof of concept examples to demonstrate feasibility of solution- Provide technical training to drive the client in the early stages of project development- Effectively communicate client needs to the R&D teams for future product enhancements
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Technical Service Manager MoviconProgea Srl Aug 2017 - Sep 2021Modena, Emilia Romagna, Italia- Manage a multi-site technical support team coordinating local technical support leaders- Improve customer service experience enhancing technical support efficiency and product documentation.- Provide technical training to drive the client in the early stages of project development- Take ownership of customers issues and follow problems through to resolution- Analyse technical support statistics and compile accurate reports- Maintain an orderly workflow according to priorities- Adhere to and manage the approved budget -
Technical Support ManagerExor International Spa Jun 2012 - Aug 2017Verona, Veneto, Italy▪ Manage Tier 1/Tier 2 technical support team for all Exor HMI products.▪ Provide technical training to italian customers and international distributors▪ Improve technical support productivity by highlighting deficiencies and recommending change in tools, training, processes.▪ Facilitate customer resolution for escalated calls.▪ Follow up on support enquiries to ensure issues are resolved and the customers are satisfied.▪ Work with other managers to ensure operational consistency.▪ Continuous improvement aimed to customer satisfaction with application of tools for the analysis and monitoring of customer satisfaction.▪ Deliver and exceed on all team performance targets. -
It SpecialistExor International S.P.A. Mar 2011 - Jun 2012Verona, Veneto, ItalyNetwork Administrator, Systems Administrator and IT Technical support for internal and for Exor International partners infrastructure.
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Voip Sales EngineerXerity Spa Jul 2008 - Nov 2010Vicenza, Veneto, Italy▪ Support sales team on proposals and on bidding process with Avaya VoIP products.▪ Understand customer needs and end-user requirements, to provide proper technical solutions.▪ Write technical documentation and presentations.▪ Training courses for dealers.▪ After sales technical support. -
It SpecialistI-Sec Srl Sep 2006 - Nov 2010Verona, Veneto, Italy▪ Network Administrator, Systems Administrator, Technical support for small and medium enterprises▪ Maintain, troubleshoot and administer customer’s LAN and WAN, mainframe networks and computer workstations and peripheral equipment.▪ Evaluate and install computer hardware, networking software and operating system software.▪ Provide problem-solving services to customers network users.▪ Install, maintain, troubleshoot and upgrade server hardware and software.▪ Implement network traffic and security monitoring software, and optimize server performance.▪ Perform server backup and recovery operations
Luca Begnini Skills
Luca Begnini Education Details
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Telecommunication Engineering -
Istituto "Alle Stimate" - VeronaLiceo Informatico E Telematico
Frequently Asked Questions about Luca Begnini
What company does Luca Begnini work for?
Luca Begnini works for Asem S.r.l.
What is Luca Begnini's role at the current company?
Luca Begnini's current role is Software Product Manager.
What is Luca Begnini's email address?
Luca Begnini's email address is lc****@****ail.com
What schools did Luca Begnini attend?
Luca Begnini attended Università Degli Studi Di Padova, Istituto "alle Stimate" - Verona.
What skills is Luca Begnini known for?
Luca Begnini has skills like Adv Social Media Marketing, Strategia D'impresa, Sviluppo Di Prodotto, Management, Business Plan, Trattative, Communication Activity Planning, Brand Development, Products Launching, Video Concept Development, Web Site Concept Development, Web Site Monitoring.
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Luca Begnini
San Martino Buon Albergo -
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