* To evolve Customer Experience and leverage a Data-Driven Culture fostering actionable insights & facts through narratives;* To lead and support tech piloting projects from analytics, UX and UI perspectives with both Global Matrix and 60+ countries; * To facilitate data-driven decision making of the management leading 500+ experts team by generating hypothesis validation, data analysis and insights generation;* To actively listen the customer’s voice and understand the need adopting an omnichannel approach;* To critically analyze data generated by different local & global tools both human & AI driven.

* Highlighting trends, uncovering insights and translating them into impact for the Management;* Collaborating and co-creating in BI activities with our Global Analytics and Digital Teams;* Facilitating data-driven decisions evolving on-going intelligence activities (tools, reports & metrics);* Playing a pivotal role enabling awareness through data, narrative, visuals and facts;* Leading ad-hoc analytics activities to monitor and constantly improve as-is situation.

Generating an exclusive experience creating a home vacancy previously ancient winery company with more than 130 years of history and local tradition. Bringing innovation while leveraging local tradition through digitalisation: delivering a unique guest experience in Valtellina. People love our hospitality and location. In less than 2 years from go-live:150+ families hosted100+ reviews with 5/5 CSAT

05.05.2024Dimora Perla di Villa became a Case Study for University of Pavia with MIBE Students coming from all over the world.05.04.2023To bring my professional and academical experience about managing Digital Transformation Projects and Business analytics to 150+ Bachelor Degree Students.23.03.2022To share my professional experience in an International Tech Environment to Master Degree students. The role of Soft and Hard Skills in the Exponential Era.08.03.2021To share my professional experience about managing Digital Transformation Projects, CRM & Data to 120+ Bachelor Degree Students.

- Managing functional and technical activities for 4+ OEM Digital Transformation Projects- Playing a pivotal role for a team of up to 40+ experts made up of more than 7 different business units- Leading internal meetings, interact with OEM customers with both Business & Technology departments- Contributing in data analysis, data interpretation and data visualization phases- Highlighting trends, delivering insights and proposing action plans through storytelling

- Manage and optimize the Customer Service unit for the biggest OEM IT Project of the company- Enterprise team support for the creation and improvement of operation, functional and strategic KPIs - Monitor and report operation KPIs highlighting trends and delivering recommendations- Internal process reviews in order to optimize existing enterprise projects and operation workflows

- Market Analysis - Data Analysis & KPIs- Product Development- Business Plan Development

- Business Accounting- Consulting

- Customer assistance- Finance area