Luca Wilson Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago

- Respond to all incoming messages in a timely and personalized fashion.- Understand and leverage BCV's proprietary tools that support scalable social customer service.- Work with account managers and seek out information to better understand clients guest profile, property amenities, and area recommendations.- Work with the copy writing team to understand the differences in each clients tone for reactive and proactive messages.- Responsible for issue escalation by sending client alerts through BCV's monitoring tools and following up on those alerts to make sure all items are handled appropriately.

Dayton, Ohio Area

- Categorize and deliver approximately 25 parcels of library mail daily- Arrange 350 plus tables and chairs throughout 7 floors of library- Construct rooms for roughly 5 events per week

Fitz Hall

- Assisted Dr. Titlebaum with special projects and creation of new assignments- Facilitated and engaged with 15 Sports Management students with any questions or problems that occurred- Graded, recorded, commented on and handed back 42 assignments throughout the semester

- Assisted Health and Sport Science Professor Gerry Gallo with class of 30 fifth graders from St. Mary’s School.- Plan games and exercises, set up equipment, and stay after class to put away equipment.- Answered fifth graders’ questions and also assist freshman students in course

Fairborn, Ohio

- Proactively maintained SOPGA and SOPGA Junior Tour webpages and social media (Facebook, Instagram and Twitter)- 603 Total Tweets earned 235.6k Impressions – 2.1k per-day on Twitter- 10,465 people reached and 4,498 Engagements on Facebook while gaining 53 new page followers- Garnered 362 likes and 413 views on 16 posts on Instagram- Assisted with running the Junior Tournaments, section events, and Drive, Chip and Putt Qualifiers- Actively supported and managed the section’s communication efforts to local media outlets

Dayton, Ohio Area

- Write 2-3 articles a week pertaining to current NBA news and rumors- Navigate Wordpress and Discord efficiently and effectively to communicate with staff and write stories- Research statistics and background information on a plethora of NBA websites

Bourbonnais, Illinois

- Assisted 75-130 VIP's a day with getting credentials and programs- Drove VIP's around the practice facility, parking lot and around campus- Set up, maintained, and took down VIP Tent area each day of 3 week camp

Kankakee, Illinois

- Wrote daily report on the VIP Tent after each Chicago Bears Training Camp practice- Contacted winners of Junior Bears Reporter contest, explain the process and send out credentials- Coordinated with the Sports desk and research statistics on current Chicago Bears players

Greater Chicago Area

- Oversaw Facebook page for The Sporting Edge Podcast and garnered a 35% increase on page views- Total of 536 Likes and 550 follows on Facebook page- Reviewed statistics and followed latest sports news information so posts of page were up-to-date- Posted multiple times a week with videos and podcast information

Chicago, Il

- Engaged prospective customers while marketing and promoting 3 different boat rides to explore Chicago- Increased pre-boarding photo sales by selling on average 40 percent of total photos- Directed line queue for 15 boat rides per day, checked tickets for correct time and location- Flexible and manned 3 jobs throughout year while accepting directions from 6 different managers

Lincoln Park Zoo, Chicago, Il

- Greeted and seated hundreds of customers at designated tables each day in historic restaurant- Bussed 28 tables and took down patio seating at end-of-night- Actively helped kitchen staff keep track of orders and manage load- Managed restaurant seating and monitored table rotation so waiters/waitresses had equal loads

Sports Management And Administration

Organized and put on 16 team Sand Volleyball tournament for Sports Facility Operations class (HSS 253) Professional Project to help market.

High School

Graduated from Saint Ignatius College Prep High School in Chicago, IL in 2015.