I am Manager in Accenture Technology, leading and coordinating project teams able to support Client needs during the entire project lifecycle.• gather business requirements• transform requirements into business process designs• define solution architecture• develop functional & technical analysis• implement solution (build / test / deploy)My main focus is on CRM processes, with consolidated hands-on experience started on earlier 5.0/6.0 releases till latest enhancement packages for CRM 7.0.Experience on integration projects with other SAP components (such as ECC, BW, XI-PI-PO, Hybris Commerce) as well as non-SAP components is a plus.Skills collected in multiple projects/engagements cover following scenario:• Marketing : Trade Promotion Management, Segmentation, Campaign Management, Voucher&Coupon, Gift Card• eCommerce : integration with digital platform powered by SAP Hybris Commerce• Sales Cycle : Opportunity, Quotation, SalesOrder, distributed Pricing, integration with Retail point-of-sales powered by Wincor• Service : Service Order & Order Confirmation, Customer Service, Repair & Return, integration with custom mobility solution supporting Field Service• Activity Management : BusinessActivity, VisitPlan and Scheduling• Business Partner master data (Management & Lifecycle) and Product master-data including Catalog management, integration with websites for Customer&Product registration• Integration and Data Exchange : with other SAP systems (ECC, BW, PO, Hybris Commerce) and legacy systems through IDOC, proxy, XML, WebServices• ABAP programming : classic & Object-Oriented contextsOther experiences refer to CRM upgrade projects, from release 5.0/6.0 to 7.0.I even got basic knowledge of SAP ECC, especially in modules SD/MM.

I worked within the Technical Testing Group.Team focus was realizing the Characterization on prototypes of non-volatile NAND Flash memories.Characterization results are a fundamental feedback for the Project Team within the quality improvement process before devices' production cycle.

I took part as data collector and analyzer during the National Census in the year 2001.