Luca Cutillo Email & Phone Number

Rome, It

Roma

Rome Area, Italy

Analysis and evaluation of the product portfolio of potential new suppliers, gap analysis • Economic and commercial negotiation • Management of compliance activities for preventive anti-corruption and anti-money laundering • Management of activities for signing confidentiality agreement (NDA) • Writing of the contract in English and management of tax and legal control activities and signature management for correspondence exchange• Find information on all the products offered by the supplier, game features, existing and future road maps for the preparation of authorization requests to AAMS and the configuration of backend systems • Analysis of the impact of the platform deriving from the integration of the new supplier • Editorial technical requirements for the integration of the new supplier on the platform • Management of intermediate meetings with the technical integration team for the discussion, negotiation and approval of the requirements for the issue of feasibility • Detailed product analysis, identification of modifications and adaptations necessary for integration on portals web, mobile tablet, client download • Management of the technical integration phase to support the platform development team • Analysis of the games from a functional and business point of view and selection of the portfolio for submitting requests in AAMS • Preparation of material training for first and second level customer assistance • Checks for possible adjustment of malfunction management procedures and pending sessions • Preparation of back-end tools for B2C customer management on games made available by Gaming suppliers • Assistance training first and second level B2C clients for all the procedures to be adopted for the management of possible product-related issues • Organization and execution of the pre-exercise business simulation of the new integration on all channels

Roma

• Setup of backend tools for managing customer B2C on the games provided by the suppliers of games• Training and refreshing operators front-office and back-office • Management of critical complains forwarded by the back office customer care which could not be solve at the 1st or 2nd level.• Interaction with the support assistance of the 4th level, specialized service offered by the suppliers of games• Writing script and standard template for verbal and written communication of the customer care versus the customer b2c.

Rome Area, Italy

Rome Area, Italy

Rome Area, Italy

Rome Area, Italy

Referent of Service Agreement negotiation for Business, Legal and Tax side, relate Signature and Compliance Due Diligence between Lottomatica and any game providers as potential content providerCasino KPI and budget for the casino product Strategy definition for Casino and execution Definition of top-line marketing strategy for promotions and campaigns deliveryCasino performance monitoring Product and game launch supervisor to ensure that project deadlines & key milestones timelineAnalytics and SEO tracking activity to measure and optimize the product performance/funnel and customer journeys on web site and mobile site and app.Drive ARPU, active players (acquisition and retention), churn reduction and CLTVCo-operation with Customer Operations and Player marketing, automated player retention campaigns and promotional planning and execution to ensure budgeted retention ratesScouting and analysis capabilities of the software provider of online games for the Italian marketPerformance Rating of the games through the analysis of the Italian and International marketsStatistical analysis / data mining applied to the data of the game in order to characterize and profile the customer base extracted by the db of the companyFeasibility analysis and definition of promotional campaignsIdentification and configuration of automated systems to aid the activities related to promotional campaignsDefinitions script for verbal communication and effective management of the conversation (contact outbound) for end usersCustomization of the game in terms of graphics features, usability and functionality requested by ADM and business simulationDrafting of technical requirements for the development and improvement of the structure, navigation and usability of casino games cross channels

Rome Area, Italy

Rome Area, Italy

Potenza Area, Italy

Walsall W55 3En, England

Walsall W55 3En, United Kingdom

Dottore Magistrale In Ingegneria Informatica

Maturità Scientifica Sperimentale