Luca Formisano Email & Phone Number

Ardea, It

Rome, Latium, Italy

Rome, Latium, Italy

Rome Area, Italy

Currently I am a Senior Business Analyst / Operational Consultant within INVITALIA, National Agency for inward investment and economic development, owned by the Italian Ministry of Economy. As part of Demand Management team of IT department of the agency.- Customer requirement management and analysis.- Enterprise Architecture Value build up and strategy definition.- Operative model and process map review and design.- Business process analysis and re-design.- Cloud ecosystem harmonization (Microsoft Cloud).- ITSM platform harmonization.- e-Procurement business process rationalization e design.- Delivery of new Corporate Performance Management platform.- New IT Solution quotation and demo preparation. MS dynamics PSA.

Mediterranean Region

Customer Solution Responsible on Managed Services Deals in RMED:- Deals RFQ/RFI/RFP Scoping Definition,- Network Operation LOCAL/GLOBAL organizations dimensioning , - Feasibility and Customer requirement Study- IS/IT solution proposal, - Sourcing negotiations.- Customer Workshop handling- Managed Services TCO quotations (Global and Local Delivery Units)- Business Case built and Business Risk analysis. - O&M Delivery Model design and operation units dimensioning- Customer Consulting activities on Organization, Processes, Governance, IS/IT setup/improvement (certified eTOM & ITIL)- Operational readiness and T&T activities setup and plan- Due diligence with customers (joint meetings & Data Rooms)- Contract Management and negotiation (Scope review) - Performance Management and KPI, SLA, WLA setup- Overall solution documents and customer workshop delivery- SAP Cristal reports creation on financial scenarios for Customer

Back Office Service Layer Manager GSDC Ericsson Romania . Customers managed H3G Italy and TDC Denmark.Specialties- KPIs and SLAs control for the respective teams.- Strategy of the team (WoW, methodologies, efficiency plan, etc)- Team resources management (on-call schedule, plan of activities, training plan, resource management, gap analysis)- Interaction with L2 management in order to define strategies according with future projects and project managers for current projects.- Coordination with Mobile Operators Management in order to create a strategy to achieve goals.- Management/Crisis escalationCovered areas : - Operation Support System (OSS) - Value added Services - Intelligent Network - Ericsson Multi Acitvation - Datalayer (Data traffic Charging)

Knowledge transfer for BackOffice activity on Alcatel Intelligent Network OSP 2.3 for H3g-Italy and VAS:Operation and Maintenance activities like :- Fault Management :- Evaluating Real-Time-Traffic impacts.- Operative system logs, DPE logs.- Creation shell scripts .- Performance Management :- Troubleshooting on NAT/INT Call Cases using :- Protocol (SS7, CAMEL) Analizer like: Anritzu – MasterClaw. - Scheduling of daily and night WorkOrders.- Creation and publication of Business Object XI reports.- SQL*Plus command–line utility for query on DB Oracle.- PQR of High-availability cluster Veritas - PQR for system Tool (ex .H3g-pids) and patches.

- Training on IN Services & Features- Subscriber Configuration & VPN .- Training on O&M activities for H3G Intelligent Network - Training onGSM/UMTS CS/PS Network - Call Flows illustration on H3g Network.- Internal course on protocol SS7, Security.- Workshop: ANTS-5.5.0.0 (Test Designer, Test Scheduler).- Workshop: TekTronix K15-NSA.- Internal course on Main Process in Ericsson.

- Developing linguages : Java, J2EE, Php , JSP (java server page), java beans . - Structured Languages like: XML, XML-SCHEMA.- Middleware Open-Source platform: Hibernate.- Relational database modeling (SQL, MySql ).- Software engineering design and validation (UML).- Framework used: Eclipse, Netbeans (open source)- Web pages development with Macromedia Dreamweawer.- Configuration of Web Server Apache Tomcat.

Bachelor'S Degree, Computer Science

Activities and Societies: - Software engineering design and validation (UML, OCL). - Use of object oriented analysis, design.

Education record