• Working on an internal AI-related project • Leading cross-functional teams to foster collaboration and drive project success• Scrum Master: Streamlining Agile processes to enhance team performance and accountability• Ensuring adherence to confidentiality protocols while navigating cutting-edge technologies

• Operational Excellence: Led the creation and refinement of company processes, increasing overall efficiency.• Portfolio Management: Managed a portfolio of projects, efficiently allocating resources to ensure optimal outcomes. Reduced resource waste by 10% through strategic planning and prioritization.• Quality Control and Assurance: Implemented rigorous quality control processes, resulting in a 98% client satisfaction rate and avoiding product reworks.• Leadership: Led and… Show more • Operational Excellence: Led the creation and refinement of company processes, increasing overall efficiency.• Portfolio Management: Managed a portfolio of projects, efficiently allocating resources to ensure optimal outcomes. Reduced resource waste by 10% through strategic planning and prioritization.• Quality Control and Assurance: Implemented rigorous quality control processes, resulting in a 98% client satisfaction rate and avoiding product reworks.• Leadership: Led and developed the Project Management and Production teams, growing the team by 50% while maintaining high engagement and performance levels.• Project Management: Successfully led the execution of eight simultaneous projects, applying agile methodologies to ensure timely delivery and adherence to industry standards.• Client Success Management: Enhanced client relationships, contributing to a 50% increase in repeat business and client retention. Show less

Managed a portfolio of high-stakes projects, while leading the Project Management Department

Led ten simultaneous projects, fostering client success and increasing repeat business

• Project Management: Led internal projects for Stone Movistar, focusing on team operations and event planning. Ensured projects were completed on time and met strategic goals.• Sponsorship Handling: Managed sponsor relationships, including negotiating terms and ensuring sponsor satisfaction.• Team Leadership: Supervised and supported teams of players, resolving issues and enhancing team performance.

• Project Management: Successfully led and executed eight Staff Augmentation projects simultaneously, with a total monthly value of $250,000. Utilized Agile and SCRUM methodologies to improve project completion rates by 30% and ensure timely, within-budget and schedule delivery, working with a team of more than 10 developers.• Client Success: Developed and maintained strong client relationships, achieving a 95% satisfaction rate in surveys through effective communication and… Show more • Project Management: Successfully led and executed eight Staff Augmentation projects simultaneously, with a total monthly value of $250,000. Utilized Agile and SCRUM methodologies to improve project completion rates by 30% and ensure timely, within-budget and schedule delivery, working with a team of more than 10 developers.• Client Success: Developed and maintained strong client relationships, achieving a 95% satisfaction rate in surveys through effective communication and problem-solving.• Reporting: Generated comprehensive project reports, including status updates, risk assessments, and performance metrics, ensuring transparent communication with stakeholders and facilitating data-driven decision-making, including a forecast of upcoming months. Show less

• Process Improvement: Created and documented processes for an Information Security Management System (ISMS) in compliance with ISO 27001/9001 and ITIL v4 standards. Increased documentation accuracy and operational efficiency by 20%.• Compliance and Documentation: Developed comprehensive documentation to support ISO 27001 and ITIL compliance. Conducted audits and improved compliance metrics by 15%.• Operational Support: Provided technical support and troubleshooting, reducing issue… Show more • Process Improvement: Created and documented processes for an Information Security Management System (ISMS) in compliance with ISO 27001/9001 and ITIL v4 standards. Increased documentation accuracy and operational efficiency by 20%.• Compliance and Documentation: Developed comprehensive documentation to support ISO 27001 and ITIL compliance. Conducted audits and improved compliance metrics by 15%.• Operational Support: Provided technical support and troubleshooting, reducing issue resolution times by 25% through effective problem-solving and process optimization. Show less

• Help Desk Leadership: Led a team of five Help Desk agents, overseeing daily operations and performance. Coordinated recruitment efforts and conducted hands-on training, improving team efficiency and service quality.• Process Improvement: Created and maintained documentation for both internal processes and platform tips and tricks. • Coordinated with IT and Help Desk teams to define priorities for platform updates and bug fixes.• Customer Support: Provided expert-level support for… Show more • Help Desk Leadership: Led a team of five Help Desk agents, overseeing daily operations and performance. Coordinated recruitment efforts and conducted hands-on training, improving team efficiency and service quality.• Process Improvement: Created and maintained documentation for both internal processes and platform tips and tricks. • Coordinated with IT and Help Desk teams to define priorities for platform updates and bug fixes.• Customer Support: Provided expert-level support for customer needs, ensuring high satisfaction levels. Delivered timely and knowledgeable service, addressing complex issues and queries effectively.• Employee Evaluation and Training: Regularly evaluated employee skills and knowledge, providing targeted training and mentoring to enhance team performance. Show less

Delivered first-line support, handling user inquiries and resolving issues with a focus on customer satisfaction. Assisted in documentation and coordination efforts, contributing to platform improvements and efficient issue resolution.

• Project Management: Directed internal projects for Quad Gaming, including event planning and team management. Ensured alignment with overall objectives and timely project completion.• Event Organization: Planned and executed gaming events, overseeing logistics, scheduling, and on-site management to ensure smooth operations.• Team Management: Led teams of players, facilitated communication, and addressed challenges to maintain team efficiency and success.

• Client Support: Assisted clients in optimizing their use of the esports tournament organization platform, enhancing their experience and platform utilization.• Brand Awareness: Contributed to boosting brand recognition through the implementation of promotional campaigns and targeted marketing strategies.• Lead Generation: Employed sales tactics to attract new users from platforms with similar functionalities, generating new leads and expanding the user base.

• Design Optimization: Developed product mockups and prototypes using Illustrator and Photoshop.• Printing Preparation: Prepared and operated offset printing presses to ensure efficient production.