Lucais Mitchell Email & Phone Number

Atlanta, Ga

Provide exceptional customer service. As well as troubleshooting, software upgrades, maintenance, repair, recovery & replacement of failed IT hardware, and Point of Sale (POS) Equipment, in the live retail and office environments. Technical services on all related equipment at grocery, apparel, and drug stores. I repair and replace computers, registers, monitors, pin pads, scanners, scales, servers, HD drives, mainboards, cameras, controllers, hubs, routers, switches, and printers.

Loganville, Ga

Home and small business IT services. Maintained and repaired computers, and other technical related equipment for customers. Consisted of hardware installation and maintenance, software installation and upgrading, and networking systems.

Lithonia, Ga

Responsible for purchasing all parts & tires from vendors for our shop headquarters, other outside terminals, & for the owner/op drivers. Entered parts into system from all purchase orders. Created invoices when selling parts. Managed other employees, conducted inventory management. Was later promoted to breakdown coordinator, and responsibilities included dispatching road-call vendors to repair trucks, trailers, & replace tires for all breakdowns nationwide. Responsible for all data entry files, breakdown charts, invoices, and repair orders.

Durham, Nc

Job consisted of software support for customers, that used Per-Se Technologies medical scheduling software ORSOS. Took calls assisting clients verbally resolving software issues, as well as assisting via WebEx online for the more complicated software troubleshooting. Logged and filed all calls into computer program, entered description of all issues and how they were resolved. Usage of Crystal Reports, and SQL Server program languages.

Conyers, Ga

Consisted of inside and outside parts sales and purchasing, inventory management, data entry on computers, invoicing orders using Quick Books, extensive customer support.