Luiz Custodio Email & Phone Number

Campinas, São Paulo, Brazil

Role: As Squad Leader, I lead agile squads (from their formation), in a major US Fast-Food client on their online ordering department of around 200 people from the USA and Brazil. Key results (achieved in ~ 4 months period):• Built an agile squad from scratch;• Broke down an entire year’s worth of backlog for my squad, organized into Sprints with accurate measurements of capacity and velocity;• Kept Planning and Execution of the Squad within 90% predictability, allowing other squads to rely on us for dependencies;• Implemented squad scrum rituals that served as the model for the entire contract, and• Identified knowledge and communication gaps that became action plans which resulted in a 60% decrease in code review comments, thus increasing squad velocity with quality;Main Activities:• Created team onboarding documentation to speed up new member's ramp-up;• Worked as JIRA administrator, managing workflows, projects, and automation;• Proposed additional rituals for Story Refinement and A&D Sessions;• Facilitated Squad scrum ceremonies, and other recurrent/ad-hoc meetings focusing on team collaboration and result achievement;• Enabled delivery transparency and information asymmetry through team metrics reports; • Analyzed data, identified bottlenecks in workflows, and proposed action plans based on the team's efficiency metrics such as Burndown, CFD, Lead Time, Cycle Time, and WIP; • Besides team retrospectives, I enabled other continuous improvements mechanisms like root cause analysis, PDCA cycles, and work environment health check;• Kept close communication and built a solid relationship with the squad, based on transparency and honesty;• Created and maintained client Scrum reports and presentations for weekly/monthly meetings;• Maintained team timesheet and other team financial reports for the client;

Campinas, São Paulo, Brazil

In this role, I've worked in several projects and performed different activities in each one, depending on the client's needs. Of these activities, important ones to mention are: * Building and leading agile Teams to success, including internal and client resources, creating a safe, inclusive work environment for all. * Turning big initiatives into manageable Epics, and further into Stories. * Leading the Team in Product and Business rituals * Leading Backlog Refinement meetings and workshops with stakeholders for Backlog items

Campinas, São Paulo, Brazil

As a Business Analyst, I have been a point of contact with the client’s Business, gathering necessary requirements and turning them into Epic/Stories that my Teams could turn into delivery.Key results (achieved in ~ 2 year period):• Kept close communication and built a solid relationship with the client and on numerous occasions served as the “good example” for all BA’s (including the ones from the client);• Constructed documentation that to this day serves as the standard for the client when it comes to functionality documentation;• In a year, managed to turn a tool that was set to be discontinued into an integral part of the business, by listening to the real pain behind simple requirements and acting on them with the team;• Became a mentor for the company, helping new leaders to advance their careers and deal with complex conflicts;• Supported three major initiatives (two concurrently) within the same contract, creating Epics and Stories necessary to keep the Backlog Healthy and the Teams moving;• Increased the predictability of the team by fine tuning capacity and velocity;• Enhanced Teams knowledge of the product being built by using innovative methods (gamification, escape the room challenges, etc).Main Activities:• Acted as PO for two of the initiatives, managing priorities for Epics and Stories;• Created and documented Epics and Stories, with relationship/dependencies mapped;• From this documentation, broken down stories into a prioritized and healthy backlog;• Facilitated Scrum ceremonies, and other recurrent/ad-hoc meetings focusing on team collaboration and result achievement;• Created and maintained client Scrum reports and presentations for weekly/monthly meetings;• Maintained team timesheet and other team financial reports for the client;• Led requirement gathering meetings with the client to create new Epics and help define initiatives in the pipeline;• Worked as JIRA administrator, managing workflows, projects, and automation.

Campinas Area, Brazil

As a Business Analyst for a Paper and Packaging Manufacturing company I led development of ERP process changes and managed third-party development teams. Key Results (achieved in ~ 3 year period):• Designed and developed innovative changes in the process and software that saved a department 2000 hours/year, being recognized with a company-wide award;• Led all SAP MM initiatives for Brazil plants, from business and technical perspectives, by being a point of contact between the business and IT;• Exceeded performance expectations for 3 years in a row, by going above and beyond with deliveries, which awarded me with a promotion;• Established and implemented the ERP process for Backup archiving and Replication, and• Led the creation of the ERP Disaster Recovery process and documentation, which was later successfully tested.Main activities:• Designed and developed new modules and changes in Progress Openedge ® to the packaging business ERP (TOTVS Datasul);• Led requirement gathering meetings with the business and assisted project managers with process questions;• Created and maintained software and process documentation for later use;• Acted as support for hundreds of users across the purchase-to-pay process (Supply, Receiving, Fiscal and Tax, Accounts Payable, etc);• Managed software change requests and deliveries with third-party software vendors;• Managed payments for software vendors;• Recruited and offered training for internal developers, and• Acted as an ITIL Change Manager for Packaging ERP changes.

Mogi Guaçu E Região, Brasil

In this role, I've worked closely with the Business and gathered requirements, lead development with third-parties and guaranteed the quality of the delivered work. Apart from that, I also did coding and assited in the Change Management Process, as a Change Coordinator.

Quimica Amparo

As a Systems Analyst for a Household Cleaning Products Manufacturing company I led development of ERP process changes for HR HCM and Salesforce software. Main activities:• Designed and developed new modules and changes in Progress Openedge ® to the company salesforce in-house tool;• Designed and developed new modules and changes in Progress Openedge ® to the company’s HR HCM (TOTVS Datasul);• Led requirement gathering meetings with the business and assisted project managers with process questions;• Created and maintained software and process documentation for later use;• Recruited and offered training for internal developers, and• Acted as an ITIL Change Manager for Packaging ERP changes.

As a Systems Analyst for a Metalworks Manufacturing company I led development of ERP process changes. Key Results (achieved in ~ 2 year period):• Designed and developed integration modules into the main company ERP (TOTVS Datasul) to connect to satellite software;• Led the whole IT team as an interim IT Coordinator;Main activities:• Designed and developed new modules and changes in Progress Openedge ® to the packaging business ERP (TOTVS Datasul);• Led requirement gathering meetings with the business and designed new solutions based on the actual needs of the business;• Created and maintained software and process documentation for later use;• Acted as ERP support for dozens of users across the entire company;

Hortolândia, São Paulo

As an ITIL Problem & Change Manager I managed Change Records for several clients from a variety of markets, such as Food and Beverage Companies, Telecommunication companies, etc. Key Results (achieved in ~ 2 year period):• Led crucial ITIL Change Management process training to the client, after a very impactful unauthorized change;• Was trusted enough to audit my own team colleagues in QA processes;Main activities:• Created Change Management and led training for client resources;• Audited Change Records as QA;• Approved Change Records as Change Manager, followed-up implementation with technical teams;• Managed Problem Records and RCA’s with technical Teams;• Managed Process Interface Manuals for clients, detailing their custom Change Process.

Hortolândia, São Paulo

As an ITIL Problem & Change Manager I managed Change Records for several clients from a variety of markets, such as Food and Beverage Companies, Telecommunication companies, etc. Key Results (achieved in ~ 2 year period):• Led crucial ITIL Change Management process training to the client, after a very impactful unauthorized change;• Was trusted enough to audit my own team colleagues in QA processes;Main activities:• Created Change Management and led training for client resources;• Audited Change Records as QA;• Approved Change Records as Change Manager, followed-up implementation with technical teams;• Managed Problem Records and RCA’s with technical Teams;• Managed Process Interface Manuals for clients, detailing their custom Change Process.

Pedreira, São Paulo

- Progress 4GL Programming - TOTVS Datasul ERP Development and Support, as requested - Windows and Linux Network and Servers Administration

Hortolândia, São Paulo

As a Support Analyst provided support for the mainframe processes and other billing related tools. Key Results (achieved in ~ 2 year period):• Developed automations that saved hundreds of hours in a month on repetitive and delicate mainframe tasks for billing and accounting closing processes that were still in use a decade after I left the company;Main activities:• Performed billing and accounting closing manual tasks in the mainframes;• Development of small automations to speed up processes and increase task performance accuracy;• Gathered and defined requirements for developers;• Provided support for users in the IBM internal account billing department.

Specialization, Computer Software Engineering

Superior Em Análise E Desenvolvimento De Sistemas, System Development And Analysis Technology

Technical Degree, Computer Technology