Senior Service & UX Designer with a Master's Degree in Industrial Design, focusing on Process and Product Innovation.Leveraging expertise in UX Design, Design Thinking, and User-Centered Design methodologies to deliver innovative digital solutions with measurable impact.Currently serving as Service & UX Senior Designer at IPZS (Italian State Mint and Polygraphic Institute), Italy's leading governmental institution for security printing and official documentation.I spearhead user experience design and optimization for complex digital services and products across B2C and B2B sectors. My approach combines comprehensive user research, rapid prototyping, and data-driven validation to create seamless digital experiences.I champion cross-disciplinary collaboration and believe that the most innovative solutions emerge from integrating diverse perspectives into the design process.My leadership philosophy rests on three core principles:- Active listening - Deeply understanding stakeholder and end-user needs through empathetic research- Mutual respect - Fostering inclusive collaboration and co-creation with users and team members- Open dialogue - Building consensus and driving effective solutions through clear communicationMy distinctive strength lies in intuitive problem-solving - anticipating user needs and transforming challenges into innovative design solutions
Listed skills include User Interface Design, User Experience Design, Service Design, Sketch 3, and 25 others.