Luca Marra Email & Phone Number

Milan, Lombardy, Italy

- Responsible for forecasting and defining the growth plan for the APAC region together with country managers - Fully accountable for regional product supply, yield management, procurement & contracting - Owner of the contribution margin generated, taking full control of each product component, ensuring the sustainable growth of the business - Responsible for delivering top quality itineraries and implementing improvements with the team to ensure customer experience is paramount and WeRoad is a provider of world leading experiences - Support development of quarterly OKRs with the Head of TO, outlining priorities for the team - Hire, manage and develop a team who is dedicated to sourcing, contracting and improvement ensuring all costs and product data required within the wider business are accurate, and up to date - Work with peers to improve and develop new processes for the tour operating team to ensure efficiency as the company scales - Be a key part of the crisis management team, and support our emergency process

Milan Area, Italy

- Fully responsible for the Asian region (Far East, SEA, partially central Asia)- Analyse market competition by comparing the company's product to competitors' products- Review product specifications and requirements; appraise new product ideas and/or product or packaging changes (determine appropriate destinations, modes of transportations, travel dates, costs and accommodations)- Determine product pricing by utilizing market research data; reviewing contracting and sales costs; anticipating volumes- Facilitate product availability by reviewing and adjusting allotments levels - Identify suitable suppliers worldwide (DMC, hotels, airlines, car rental, OLTA)- Create and maintain strong relationships with suppliers and negotiate contracts- Review quality requirements from external suppliers- Complete operational requirements by scheduling and assigning employees; following up on work results- Provide contract-related issue resolution- Constantly monitor customer feedback & requirements and make sure they are met- Provide guidance, instruction and direction to the team

Milan Area, Italy

- Identify suitable suppliers worldwide (DMC, hotels, airlines, car rental, OLTA)- Create and maintain strong relationships with suppliers and negotiate contracts- Provide contract-related issue resolution- Review customer feedback & requirements and make sure they are met- Review quality requirements from external suppliers- Provide guidance, instruction and direction to the purchasing team- Support the product team to determine appropriate destinations, modes of transportations, travel dates, costs and accommodations- Book transportation, make hotel reservations and collect payment/fees

Ho Chi Minh City, Vietnam

- Maintain/develop good relationship of existing clients and develop new contacts- Assist clients to better identify suitable products- Discuss about payment policy with existing clients and apply favorable conditions when possible- Assist the MICE team to create PPT presentations and liaise with customers by email and phone- Assist the Contract Manager to identify and negotiate rates - Arrange training sessions for the Inbound team

Ho Chi Minh City, Vietnam

- Handle all business from agents as assigned from Italian & Latin markets mainly- Correspond with sales offices, travel agents and corporate partners of the company- Reconfirm bookings with/for colleagues and overseas agents- Identifying business development opportunities- Actively cooperate with the MICE department for the construction of unique programs

Vietnam

Meet/call customers/tour leaders upon arrival, do briefings and listen to clients in case of any problems. Supervise questionnaires and guide reports, and support to create new tours in Vietnam.

London, United Kingdom

Responsible for promoting a professional image to guests and offering assistance with a prompt and helpful attitude. Dealing with guest enquiries and checking guests in and out of the Hotel, assisting guests with luggage as required and serving Food & Beverage items.

The Properties Assistance Coordinator focuses on providing operational support for Expedia customers and Expedia hotel partner (supplier) experience including efficient transaction processing and providing mission critical linkages between customers, Expedia and partners.

Genova, Italy

In charge of the coordination of international leisure and business events. Responsible for room services.

Genova, Italia

In charge of booking operations and preparing promotional material (internship)

St. Remy De Provence, France

Assisted hotel customers by checking them in and out and responding to their requests. In charge of the operational organisation of banqueting services.

Master'S Degree, International Master In Tourism

Laurea Magistrale, Gestione Delle Organizzazioni Turistiche

Laurea Triennale, Lingue E Letterature Straniere, 100/110

Erasmus Exchange Program, Turismo Culturale