Luca Matteucci Email & Phone Number

Auburn Hills, Mi, Us

New Delhi, Delhi, India

In my current role, I govern operations across the Indian subcontinent, including India and Bangladesh, with a focus on strategic expansion and customer acquisition for measuring inspection & testing within the automotive, biomedical, electric vehicle, and semiconductor markets segments.I am responsible for driving commercial negotiations and maintain relationships with OEM buyers, while supervising sales activities and analysing sell-out data to inform business strategies and KPI forecasts. I steer the implementation of strategic decisions to sustain and expand business operations, targeting both existing and new customer segments.Moreover, I oversee sales activities and analyse sell-out data to uncover potential opportunities for improvement and growth. Key highlights• Led winning negotiations and managed commercial relationships with OEM buyers, resulting in increased sales and revenue growth.• Supervised the Marketing department, overseeing CRM operations and executing marketing campaigns, seminars, webinars, and exhibitions to boost brand visibility and market presence.• Took helm of Profit and Loss management, driving profitability through effective financial strategies.• Boosted company revenue by 25.7% through strategic market expansion and customer relationship management.• Enhanced invoice levels by 16.06%, reflecting successful sales strategies and operational efficiency.• Improved gross margin on materials by 3.71%, demonstrating effective cost management and pricing strategies.• Reorganised entire business structure to better align with Go-to-Market strategy, optimising operational workflows.• Revamped salary structure to incentivise performance, linking compensation directly to target achievements and results.• Oversaw human resources, managing team of ~120 employees to ensure optimal performance and company growth.

New Delhi, Delhi, India

New Delhi, Delhi, India

Uk And Ireland

During this tenure, I piloted all operations of After Sales Service department for UK and Ireland focusing on maximising revenue and enhancing customer satisfaction to forge repeat business. Oversaw quality of products and implemented process improvements.Furthermore, I headed day-to-day technical services aligning with customer needs and managed contracts, including Non-Disclosure Agreements and third-party collaborations for installations and maintenance. Identified and capitalised on new business opportunities derived from service interventions in co-ordination with Sales Department.I carried out profitability analyses of service operations, monitoring key performance indicators to control revenue and costs.Key highlights• Achieved significant reduction in loss on S&P by 93.3% from January 2019 to December 2021.• Cut direct costs by 42.3%, contributing to departmental financial efficiency.• Boosted departmental revenue by 28%, not including years affected by COVID.• Developed and implemented standard procedures that enhanced service consistency and customer satisfaction.• Fostered collaborative environment that resulted in profitable service contracts and repeat business opportunities.• Ensured Service Technicians Team received current training, in-house, on-site, or at European production centres.

Uk And Ireland

Whilst acting as a After Sales Service Coordinator, I supervised project commissioning, overseeing all aspects from pre-acceptance at production sites to successful installation and production release at customer plants.I was accountable for co-ordinating technical assistance for Ford engine plants across the UK and Europe, ensuring seamless service-related operations from initiation to completion.Key highlights• Streamlined service operations, resulting in increased efficiency and reduced downtime in collaboration with cross-functional teams.• Designed and implemented comprehensive training programme for service staff, enhancing skill sets and knowledge base.• Innovated equipment performance post-installation by collaborating with on-site Ford engineers to enhance functionality and efficiency.• Initiated feedback loop with customers to identify and address recurring technical issues, improving product reliability.• Implemented process improvements in commissioning phase, reducing installation times.• Forged strong client relationships, culminating in improved customer satisfaction and acquisition of new business projects.

Uk And Ireland

I led the installation, commissioning, and maintenance of Marposs equipment for large capital projects within the UK and Ireland sectors.I was accountable for coordinating and executing service operations, ensuring the high reliability and performance of technical equipment.Key highlights• Enhanced customer satisfaction through diligent service, resulting in the acquisition of additional business projects.• Streamlined installation and commissioning procedures, optimising project timelines and resource allocation.• Developed and implemented innovative service solutions, contributing to the company's reputation for excellence in customer support.• Fostered strong client relationships by addressing service needs with prompt and effective problem-solving.• Maintained record of high-quality equipment servicing, ensuring minimal downtime and optimal operational efficiency.• Elevated customer satisfaction levels, resulting in the acquisition of additional business projects and opportunities.• Expedited problem-resolution processes to enhance customer satisfaction and meet client needs rapidly and effectively.

Italy

Whilst serving as a Special application Tester, I led testing and assembly for tailor-made technical applications, ensuring high-precision outcomes for automatic optical measurement systems.Moreover, I analysed and developed project plans to enhance operational workflows, facilitating implementation of advanced technical solutions in response to client needs.I have provided critical support to technical office and R&D department, focusing on resolution process improvement during assembly and application development stages.Key highlights• Presented "OPTO Quick Set 2.0" project at Control Expo 2013 in Stuttgart, showcasing innovation in high-precision measurement.• Played pivotal role in research and development of new applications, contributing to technical excellence.• Supported technical office in problem-solving, enhancing overall resolution process for assembly and application development issues.My prior experience as Production Line Supervisor, Marposs ChinaSpecial application Tester, Marposs Italy