Luca Matteucci Email & Phone Number

Auburn Hills, MI, US

New Delhi, Delhi, India

• In my current role, I govern operations across the Indian subcontinent, including India and Bangladesh, with a focus on strategic expansion and customer acquisition for measuring inspection & testing within the.
• Led winning negotiations and managed commercial relationships with OEM buyers, resulting in increased sales and revenue growth.
• Supervised the Marketing department, overseeing CRM operations and executing marketing campaigns, seminars, webinars, and exhibitions to boost brand visibility and market presence.
• Took helm of Profit and Loss management, driving profitability through effective financial strategies.
• Boosted company revenue by 25.7% through strategic market expansion and customer relationship management.
• Enhanced invoice levels by 16.06%, reflecting successful sales strategies and operational efficiency.

New Delhi, Delhi, India

New Delhi, Delhi, India

UK And Ireland

• During this tenure, I piloted all operations of After Sales Service department for UK and Ireland focusing on maximising revenue and enhancing customer satisfaction to forge repeat business. Oversaw quality of products.
• Achieved significant reduction in loss on S&P by 93.3% from January 2019 to December 2021.
• Cut direct costs by 42.3%, contributing to departmental financial efficiency.
• Boosted departmental revenue by 28%, not including years affected by COVID.
• Developed and implemented standard procedures that enhanced service consistency and customer satisfaction.
• Fostered collaborative environment that resulted in profitable service contracts and repeat business opportunities.

UK And Ireland

• Whilst acting as a After Sales Service Coordinator, I supervised project commissioning, overseeing all aspects from pre-acceptance at production sites to successful installation and production release at customer.
• Streamlined service operations, resulting in increased efficiency and reduced downtime in collaboration with cross-functional teams.
• Designed and implemented comprehensive training programme for service staff, enhancing skill sets and knowledge base.
• Innovated equipment performance post-installation by collaborating with on-site Ford engineers to enhance functionality and efficiency.
• Initiated feedback loop with customers to identify and address recurring technical issues, improving product reliability.
• Implemented process improvements in commissioning phase, reducing installation times.

UK And Ireland

• I led the installation, commissioning, and maintenance of Marposs equipment for large capital projects within the UK and Ireland sectors.I was accountable for coordinating and executing service operations, ensuring the.
• Enhanced customer satisfaction through diligent service, resulting in the acquisition of additional business projects.
• Streamlined installation and commissioning procedures, optimising project timelines and resource allocation.
• Developed and implemented innovative service solutions, contributing to the company's reputation for excellence in customer support.
• Fostered strong client relationships by addressing service needs with prompt and effective problem-solving.
• Maintained record of high-quality equipment servicing, ensuring minimal downtime and optimal operational efficiency.

Italy

• Whilst serving as a Special application Tester, I led testing and assembly for tailor-made technical applications, ensuring high-precision outcomes for automatic optical measurement systems.Moreover, I analysed and.
• Presented "OPTO Quick Set 2.0" project at Control Expo 2013 in Stuttgart, showcasing innovation in high-precision measurement.
• Played pivotal role in research and development of new applications, contributing to technical excellence.
• Supported technical office in problem-solving, enhancing overall resolution process for assembly and application development issues.My prior experience as Production Line Supervisor, Marposs ChinaSpecial application.