I've performed in both Customer Service and Sales based industries for several years. I put emphasis on creating personal and meaningful relationships with people, which facilitate the acquisition of prospective clients as well as the retention of existing ones. Currently operating as a Lead Supervisor in a Member Services Department, I facilitate with the on-boarding process, coordination, supervision and career succession of employees. I assist with the assessment of team members by providing constructive feedback; helping them develop excellent customer service and promotional skills. Proficient in the creation and implementation of procedures that better the efficiency and quality of service provided to customers. I have a background in marketing and digital design.