Luca Valente Email and Phone Number
Luca Valente work email
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Luca Valente personal email
As a results-driven Customer Success Manager, I bring a robust technical foundation and unique expertise cultivated through extensive experience in Professional Services, Presales and Strategic Advisory roles. My diverse background provides a holistic perspective, enabling a comprehensive approach tailored to drive success through strategic solutions and client-focused initiatives.With an extensive experience in delivering solutions for enterprise-level customers and Fortune 500 companies, I am passionate about not only understanding but surpassing the expectations of my customers. I prioritize and cultivate enduring relationships founded on trust and mutual growth, recognizing the importance of their success. My strategic mindset enables me to deliver solutions that address immediate needs while positioning customers for long term success.Anchored in proactive communication, adept problem-solving, and the dedicated fostering of customer advocacy, my approach is finely tuned to meet the distinctive challenges and objectives of enterprise-level engagements. I equally enjoy engaging in strategic conversations with C-Suite executives, senior leadership, and sales teams, as well as operational discussions with developers, partners, and users. I excel in aligning individual, team, and organizational goals for collective success.30+ years of experience in Information Technology20+ years of professional experience in consulting and customer-facing positionsBroad international experience across Europe and North AmericaProfessional Experience Summary (in reverse chronological order):• Customer Success Manager (RPA and iPaaS)• Robotic Process Automation Operating Model Advisor and Team Lead (RPA)• Senior Product Consultant (RPA)• Senior Presales Consultant (Retail software)• Senior Solution Architect (Retail software)• Software analyst and developer (Automotive software and ERP software)
Tray.Ai
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Enterprise Customer Success ManagerTray.Ai Jul 2022 - PresentSan Francisco, California, UsAssist enterprise customers in achieving their strategic objectives, reaching key milestones in their Integration and Automation journey, and delivering maximum value to their organization through the adoption of iPaaS.Play an active role in enhancing internal processes to establish standardized procedures for the customer success team.Strengthen proactive strategies to enhance customer retention.Establish and nurture relationships with customers and the community to foster long-term business growth.Monitor metrics and develop actionable insights to enhance efficiency and performance.Conduct training sessions and provide mentorship to customer teams, facilitating the swift adoption of our tools.Offer recommendations for changes, improvements, and enhancements to the product development team based on valuable customer feedback.Identify expansion opportunities by assessing environments and evaluating potential growth avenues with existing customers.
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Customer Success ManagerBlue Prism Jan 2021 - Jul 2022Windsor, Connecticut, UsProvided strategic advisory services to enterprise customers aiming to build an efficient, effective and scalable RPA (Robotic Process Automation) Center of Excellence.Guided organizations through the establishment of governance and controls over the automation of business processes.Connected with and understand customers’ business goals and what it takes to make them successful, driving customer outcomes with the Blue Prism on-prem and SaaS Automation Digital Workforces. -
Intelligent Automation Operating Model Team LeadBlue Prism Sep 2018 - Dec 2020Windsor, Connecticut, UsResponsible for leading the Architect team and coordinating continuous innovation of all elements, collateral, and best practices associated with the ROM (Robotic Operating Model), the consolidated industry approach to delivering maximum business benefit through the scaled deployment of RPA (Robotic Process Automation), and establishing an efficient and high-performing Intelligent Automation Center of Excellence.
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Senior Product Consultant / Intelligent Automation Operating Model ArchitectBlue Prism Jan 2018 - Dec 2020Windsor, Connecticut, UsProvided expertise at successfully delivering scalable RPA (Robotic Process Automation) with partners and customers to help them maximize their business benefit.Accelerated customer success and value realization applying the ROM (Robotic Operating Model) methodology and framework.Helped enterprise customers build and upscale their RPA Center of Excellence to ensure successful and scalable automation implementations.Designed and implemented RPA best practices and solutions.Provided advice and mentored on design and RPA best practices to partners and customers.
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Senior Presales ConsultantAptos Retail Jun 2014 - Dec 2017Alpharetta, UsDefined and presented technical solution proposals for customers and prospects, working closely with the sales team.Organized workshops with customers and prospects as a technical expert to understand and collect requirements to propose effective solutions.Prepared business cases for the sales teams to support their customer engagements. Provided initial architectural design and technical guidelines to project teams. -
Senior Solution ArchitectAptos Retail Sep 2000 - May 2014Alpharetta, UsResponsible for architectural solution and design of broad Supply Chain projects leveraging deep functional and technical knowledge of Supply Chain processes: Financial planning, Assortment planning, Demand forecasting, Promotion planning, Allocation and Replenishment.Led the delivery teams in charge of designing, developing, and deploying Supply Chain projects, from pre-development to go-live.Collaborated with business stakeholders and liaised with network administrators, enterprise architects, and database administrators to provide support in quality assurance, program logic, and data processing.Supported pre-development phase by evaluating proposals to identify potential problem areas and make the appropriate recommendations.Provided work effort estimates and collaborated with project managers to build project plans, update project timelines and review business cases.
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Software Analyst And DeveloperAtos Origin Mar 1998 - Sep 200095877 Bezons, FrDesigned and developed Data Analysis tools for automotive companies using Microsoft Visual Basic and Object Oriented tools.Designed and developed Web Intranet projects for food and beverage companies using Microsoft tools (IIS, Visual Studio, ASPX, Javascript, Visual Basic) -
Software Analyst And DeveloperSistemi S.P.A. May 1992 - Feb 1998Collegno, Torino, ItDesigned and developed object-oriented MS Windows GUI applications and assemblies using Microsoft .NET with Visual Basic, Visual C++, C#.Developed fiscal and management products using Visual Basic, Visual C++, Power Builder. -
Software DeveloperAdelphon Sep 1991 - Apr 1992Responsible for the design and development of office products (word processor, spreadsheet) and Fortran graphical routines on VAX/VMS operative system.
Luca Valente Skills
Luca Valente Education Details
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Technical Institute Itis Avogadro Di Torino -
Istituto Avogadro, Torino
Frequently Asked Questions about Luca Valente
What company does Luca Valente work for?
Luca Valente works for Tray.ai
What is Luca Valente's role at the current company?
Luca Valente's current role is Passionate Customer Success Manager | Driving ROI with Intelligent Automation, iPaaS, RPA, and AI | Empowering Teams Through Strategic Technology Adoption.
What is Luca Valente's email address?
Luca Valente's email address is lu****@****ism.com
What schools did Luca Valente attend?
Luca Valente attended Technical Institute Itis Avogadro Di Torino, Istituto Avogadro, Torino.
What are some of Luca Valente's interests?
Luca Valente has interest in Social Services, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Human Rights, Health.
What skills is Luca Valente known for?
Luca Valente has skills like Software Project Management, Microsoft Sql Server, Integration, Visual Basic, Visual Studio, Business Intelligence, Demand Planning, Erp, Demand Forecasting, Analysis, C, Supply Chain Management.
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