 Delivering professional customer service, using sound judgment to make correct decisions as well as driving optimal customer satisfaction. Managing multiple tasks relating to internal and external customers including the department operations to ensure quality customer service delivery and experience.  Highly motivated, results-oriented professional with 10+ years of experience within diverse, competitive sales and customer service environments leading to departmental targets achievement. Giving advice to customers on behalf of company, ranging from straight forward to complex complaints leading to customer loyalty.

 Manage customer service executives in the Ashanti, Northern and Upper Regions of Ghana. Oversee and motivate 17 customer service executives and 8 cashiers in Finance Department. Strong commitment to working with customer care team to resolve customer related issues and queries and escalating issues to appropriate departments, ensuring that remedy reporting tools and outlook email systems are used by executives. Manage and train customer care staff and sales freelance executives to remain conversant with procedures and practices of the company to ensure that best practice and high standards are maintained in the walk-in centers. Successfully handled clients and customers, create and update their databases leading to best customer service employee in 2nd quarter 2011. Training, Coaching and Mentoring of staff to have passion for the job leading to winning employee of the month awards in the department.  Ensure compliance with schedules, work station assignment and ensuring back-up for absent employees, and shift rotations in the Walk-in centers. Offered training and coaching to staff/NSPs leading to high performance evaluation. Ensure consistency in staff product knowledge and query escalation methods are followed by staff for high quality service to be maintained in walk in centers. Gather relevant network information for engineering and IT departments for improvement in network performance and service quality. Manage the walk in centers in the absence of the customer care manager to ensure situations are under control.