Provided functional and technical support, troubleshot, diagnosed, and resolved hardware and software problems, including desktop, laptop, lan, wan, remote systems, MS virtual desktop infrastructure system and peripherals.Expertly installed, configured, monitored and troubleshot server and PCs and related hardware on all OS platforms.Performed diagnostic testing on PC equipment and ensured printers are up and running at all times.

Provided functional and technical support, troubleshot, diagnosed, and resolved hardware and software problems, including desktop, laptop, lan, wan, remote systems, MS virtual desktop infrastructure system and peripherals.Picked up tickets, updated tickets if not done, and closed tickets when problems solved.Strong professional and interpersonal skills with the ability to interact with co-workers and users in a respectful and professional mannerWorking knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation softwareDemonstrates strong computer skills including a good working knowledge of MS OfficeStrong knowledge of Microsoft Office suite softwareGood time management skills with ability to prioritise effectively and work to deadlinesKnowledgeable of networking fundamentalsStrong demonstrated knowledge of and experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)