Lucas Romano Email & Phone Number

Jarinu, São Paulo, Brasil

Responsible for the After Sales department in BrazilHead of Field Service and Workshop

Itupeva

Support on all topics related to After Sales to the branches from South América :- Review and adjustments of department processes- Monitoring of results and achievement of KPIs- Integration of new branches in the group

Itupeva

Responsible for the after-sales administrative sector, focusing on the KPIs analysis of the departmentMain tasks:• Coordinate and establish procedures and policies for the service area;• Ensure the efficiency and effectiveness of all the processes of the sector, reach at achieving the satisfaction of final customers and the results of the department's KPIs; • Responsible for the implementation and monitoring of the KPIs of the sector; as well as control and sending reports to headquarter (Germany); • Responsible for the innovation projects of the sector, aiming at the continuous improvement of the quality and productivity of the service; ACHIEVEMENTS • Responsible for the creation KPIs, collaborating with the achievement: 87% customer satisfaction; increased productivity of engineers; control of costs in contracts

Itupeva

Responsible for the after-sales back office team, focusing on field service engineer programming and ensured optimal level of customer satisfactionMain tasks:• Responsible for the monitoring and development of Dealers and branches in the service sector;• Visits and meetings with customers, suppliers and Dealers;ACHIEVEMENTS • Acting the implementation of the new work model of the after-sales sector• Responsible for the development of the online call opening tool – “Service Online”• Active participation in the main project to the companie, since the calculation of the full service until the performance of the sites, hiring of engineers and back office and elaboration of the strategy of deliveries of 1000 machines in 82 locations in three month

Itupeva

Regional responsible for São Paulo state region and major contract Main tasks:• Follow-up of visits, control of expenses and creation of indicators of the area;• Visits to the customers for problem checking;• Deployment and monitoring of sites within customers;

Lorena, São Paulo, Brasil

- Provide technical assistance to customers (courtesy visit, care for complaints, developments of new products and improvements); - Study and propose suggestions for improvement for reduction of costs for the customer and the company; - Draw up reports of visits made to the client signalize the priorities involved; - To Relate and help in the treatment of non-conformities found on the client; - Monitor inventory of products by the client; - Guide the production on corrective actions on products; - Coordinate the work of the Technical Assistants; - Contribute to the proper compliance with the procedures established for the System of Quality.

Lorena, São Paulo, Brasil

Giving assistance in the areas of quality, logistics and commercial to the clients such as Coca-Cola, Ambev, Klabin, Braskem, Dow, Unilever, Sadia, among other customers in the state of Sao Paulo.

Jundiaí, São Paulo, Brasil

Internship in the department of product development.- Develop new projects- Create a checklist for the products- Develop improvements to the processes

Production Technology

- Project Graduation entitled:" The Processes of Degradation in Polymers: Analyzing the photodegradation of LDPE (Low-density.

Customer Success Intermediate

Customer Experience Intermediate

Desenvolvimento Em Liderança, Desenvolvimento Em Liderança

English

- Must improved Michigan test score (on March 2008)

Technical In Plastic