• I support the team in delivering exceptional customer service.• As a F&B Operative I work in the: Bar, Restaurant, Breakfast, Room Service and/or Conference and Events.• I welcome guests in a polite and friendly manner, consistently demonstrating great customer service.• I ensure that all customer requests and queries are responded to promptly and effectively.• I have a good insight knowledge of the hotel and the hotel’s products.

• Began as a personal assistant to an environmental consultant, gaining knowledge about the company and its values, and becoming familiar with ongoing projects.• Increased daily task completion as knowledge and confidence grew.• Conducted desk studies for future project areas.• Created designs using software like ArcGIS Pro and CAD.• Worked on-site at project locations, gaining practical experience.