Lucas Berto Email & Phone Number

Itu, SP, BR

Campinas, São Paulo, Brazil

• Perform administration and ongoing maintenance of SAP components, such as SAP NetWeaver, SAP HANA, SAP Fiori, SAP Solution Manager, among others.
• Proactively identify and resolve incidents and problems in systems, maintaining quality standards and Agreed SLAs.
• Execute and coordinate update activities, patching and implementation of SAP notes.
• Configure and monitor the performance of SAP systems, managing resources and optimizing processes.
• Collaborate with cross-functional teams to optimize the integrity and security of SAP systems.
• Document procedures, solutions and incidents for reference and continuous improvement.

São Paulo, São Paulo, Brazil

• SAP Basis support for the Máximo tool, where we work with open customer calls, reactive or proactive, specific customer changes, where we start and stop SAP in an AIX, Linux and Windows environment.
• Answering calls with process approval and test integration.
• Survey of parameterization needs, adjustments for improvements and training of key users.
• Operating system version upgrade, request import via Data & Cofile and request transport via STMS.

Itu, São, Paulo, Brazil

• IT Analysis and Support, organizing and testing ERP software installed at partner customers.
• Assistance in preventive maintenance and system updates via call.
• Server configuration, digital certificates and maintenance.
• Reconnecting printers in a few minutes, evaluating validity on the computer and in the ERP system.
• Access to the database to analyze unauthorized access and changes.

Itu, São Paulo, Brazil

Supply chain releated activities - ERP - Invoicing.

Itu, São Paulo, Brazil

Client releation - Problem solving - ERP operating

Itu, São Paulo, Brazil

Customer Support - Business Process Support - Administrative Tasks