Lucas Bertoglio Email & Phone Number

Dublin, IE

Dublin, Condado De Dublin, Irlanda

• Training of new employees as well as the continuous training of existing staff;
• Maintain high-quality food standards;
• Oversee kitchen staff's compliance with all health code and sanitation requirements;
• Provide exceptional customer service and lead staff to do the same;
• Respond to customer complaints quickly and resolve them effectively;
• Develop strategies for improving our customers' dining experience;

Novo Hamburgo, Rio Grande Do Sul, Brasil

• Promotion granted due to high performance and results presented in the previous role;
• Supported to the external Central and North America sales team (12 Sellers in 10 Countries), representing 18% of the company's exports;
• Responsible for supervising direct sales to Cuba and Haiti, which resulted in a 20% increase in sales in these countries;
• Team Leader responsible for logistics in each region, Central and North America - 10 Countries). Supervised our exports team with costs and delivery channels;
• Represented the company's interests at footwear events, strengthening relationships with customers and presenting new sales collections (e.g. Feira Zero Grau and SICC).

Novo Hamburgo, Rio Grande Do Sul, Brasil

• Responsible for supporting sales representatives in the sales of shoes and bags in four countries (Costa Rica, Guatemala, Nicaragua, Honduras) identifying their difficulties and seeking new discount policies for each.
• Analysed best solution for customers in terms of delivery channel for each region served, reducing costs in 5% and delivery times in up to 7 days;
• Communication with our factory sending regulations according with the legislation to each client and country;
• Managed customs clearance documentation for our customer base with our partners freight forwarders;
• Performing with LCL and FCL shipments exports;
• Performing with FOB, FCA, CIF, CPT Incoterms;