Lucas Bertoglio Email & Phone Number

Dublin, Ie

Dublin, Ie

Dublin, Condado De Dublin, Irlanda

•Training of new employees as well as the continuous training of existing staff;• Maintain high-quality food standards;•Oversee kitchen staff's compliance with all health code and sanitation requirements;•Provide exceptional customer service and lead staff to do the same;• Respond to customer complaints quickly and resolve them effectively;•Develop strategies for improving our customers' dining experience;• Work with staff to project future needs for kitchen supplies, goods, and cleaning products;• Maintain inventory of all needed supplies;• Identify methods our restaurant can use to cut waste, decrease costs, and improve profits;

Novo Hamburgo, Rio Grande Do Sul, Brasil

• Promotion granted due to high performance and results presented in the previous role;• Supported to the external Central and North America sales team (12 Sellers in 10 Countries), representing 18% of the company's exports;• Responsible for supervising direct sales to Cuba and Haiti, which resulted in a 20% increase in sales in these countries;• Team Leader responsible for logistics in each region, Central and North America - 10 Countries). Supervised our exports team with costs and delivery channels;• Represented the company's interests at footwear events, strengthening relationships with customers and presenting new sales collections (e.g. Feira Zero Grau and SICC).

Novo Hamburgo, Rio Grande Do Sul, Brasil

• Responsible for supporting sales representatives in the sales of shoes and bags in four countries (Costa Rica, Guatemala, Nicaragua, Honduras) identifying their difficulties and seeking new discount policies for each market, resulting in the sale of over 1.5 million pairs in 2021;• Analysed best solution for customers in terms of delivery channel for each region served, reducing costs in 5% and delivery times in up to 7 days;• Communication with our factory sending regulations according with the legislation to each client and country;• Managed customs clearance documentation for our customer base with our partners freight forwarders;• Performing with LCL and FCL shipments exports;• Performing with FOB, FCA, CIF, CPT Incoterms;• Sea, air, and road shipments coordination. Contracting freight with our partners freight forwarders, requesting documents from agents, and coordinating loading inspections. Approximately 30 TEU's monthly.