Lucas Bonelli Email & Phone Number

Blumenau, Sc, Br

PTK Cogna Project:Responsible for coordinating and performing all integrationtests from project PTK .•Develop and implement the QA strategy, policies, procedures, and standards•Develop and execute manual and automated test plans, test cases, and scripts.•Develop automation for mass creation using Cypress/Javascript and Playwright/Python•Develop and maintain quality metrics and reports, and communicate quality status and progress to stakeholders.•Continuously monitor and evaluate the QA processes' effectiveness, and identify improvement areas.Responsável por coordenar e executar todos os testes de integração do projeto PTK.• Desenvolver e implementar a estratégia de controle de qualidade (QA), políticas, procedimentos e padrões.• Elaborar e executar planos de testes manuais e automatizados, casos de teste e scripts.• Desenvolver automação para criação em massa utilizando Cypress/Javascript e Playwright/Python.• Desenvolver e manter métricas de qualidade e relatórios, e comunicar o status e o progresso da qualidade aos stakeholders.• Monitorar e avaliar continuamente a eficácia dos processos de controle de qualidade (QA) e identificar áreas de melhoria.

Blumenau, Santa Catarina, Brasil

Monitorar os processos e métodos de engenharia de software usados ​​em um projeto para garantir a qualidade adequada do software. Processos utilizados:-PDCA-Bug Bash -Smoke Test -Regression Test (Teste de regressão)Monitoring the software engineering processes and methods used in a project to ensure proper quality of the software. Used methods:-PDCA-Bug Bash -Smoke Test -Regression Test

Blumenau, Santa Catarina, Brasil

Responder chamados técnicos via e-mail e chat.Criar relatórios direto do banco de dados (MySQL)Achar, diagnosticar e resolver problemas de produção assim como documentar todos os processos. Realização de treinamentos internos e externos do sistema.Realização de testes manuais como:-Teste de integração-Teste funcional (caixa-preta e caixa-branca)-Testes End-to-End-Testes de aceitação -Teste de regressão-Smoke testing Respond & solve technical inquiries e-mail and online.Create reports directly from the database (MySQL)Troubleshoot, diagnose and solve problems as well as document all steps taken.Provide product training to customers and contributorsManual Testing, used methods:-Integration tests-Functional tests-End-to-end tests-Acceptance testing-Smoke testing -Regression Test

Blumenau, Santa Catarina, Brasil

Managing, installing, uninstalling, application programs and softwareAbility to troubleshoot, diagnose and solve problems as well as document all steps taken.Provide product training to customersSupport Exhibition /Road Show

Blumenau, Santa Catarina, Brasil

Support the service desk by receiving, prioritizing, and documenting customer support requests from chats, problem detection and timely closure from platforms.Support Field Services by providing Level 1 remote and onsite support, troubleshooting, and resolution of tickets escalated from the Service Desk.Serves as a point of escalation for intermediate-level support tickets from other technicians.Creates, updates, and maintains knowledge base articles and SharePoint documentation.

Blumenau E Região, Brasil

Blumenau E Região, Brasil

Suporte e treinamento para canais e clientes do sistema de RH.§ My duties were give support to clients by phone, e-mail and internal client program, find problems, solve questions and giving training to the users in the HR system

Blumenau E Região, Brasil

Suporte técnico para clientes do produto jurídico Benner § Present in the business management software market in Brazil since 1997, the Benner Group offers solutions in software, services and BPO (Management of Administrative Processes) that benefit the corporate management of its clients and provide effective results to their business.§ My duties were give support to the biggest clients of the company (HSBC, UNILEVER, ATENTO, Santander), by phone, e-mail and internal client program, find problems, solve questions and test new implementations in the juridical system.

Blumenau E Região, Brasil

Suporte e treinamento para canais e clientes do sistema de RH.§ Change of position for technical support.§ My duties were give support to clients by phone, e-mail and internal client program, find problems, solve questions and giving training to the users in the HR system.

Blumenau E Região, Brasil

Programador em C++ no sistema de ECF.§ WK Sistemas is an IT company with more than 30 years that developed ERP systems. § My responsibilities were to codify invoices systems using invoices printer with good programming practices, always focusing on the quality of the product being delivered.§ Technologies/techniques: Visual Studio C++.

Mba, Computer Software Engineering

Tecnólogo, Processos Gerências

Bacharel, Direito

Ciências Da Computção