Lucas Brasil Email & Phone Number

London, On, Ca

London, On, Ca

London, Canada Metropolitan Area

Member of a team of Sponsored Employees, from a broad range of sectors and experiences, that comes together each year with experienced United Way staff as a team with a common cause: to provide practical support for over 500 workplace campaigns and secure the resources necessary to support over 40 essential local programs and help over 105,000 local people in need.Responsibilities:• Act as ambassadors for United Way at workplaces and in the community.• Provide support to workplace volunteers and campaigns, including your own workplace.• Promote United Way messages, events and Responsibilities.• Assist with the planning, execution, sponsorship and promotion of community events.• Monitor and track progress, provide feedback, collect data, and complete final report impact.

London, Ontario, Canada

Understands the financial needs of customers and provides appropriate solutions, advice and guidance and/or recommendations on a range of complex financial products and services, contributing to the growth of the business by developing and deepening new and existing relationships. Provides high-level financial advice and solutions and sale of a broad range of credit product suites and services to existing and prospective TD Customers. Develops and deepens customer relationships and retains existing relationships by understanding customer's financial needs and providing suitable financial solutions by identifying opportunities to promote bank products and services to customers, and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive customer experience. The job requires specialized expertise to provide both customer and partner support on complex transactions, activities and product feature advice and guidance.Provides exceptional inbound and outbound advice and services support to customers and partners on a range of moderate to high complexity financial products and services. Acts as an advice process and product expert to customers and internal partners. Identifies complex problems and formulates the most appropriate solution and escalates if necessary.Uses insights into how the team integrates with other teams to coordinate efforts and resources to achieve shared objectives.

London, Ontario, Canada

In addition to regular RESL (Real Estate Secured Lending) Inbound / Outbound work, built customer relationships to support customer RESL applications and end-to-end fulfillment on RESL and Credit Protection products through both Digital Channels and Phone Channel processes. Provided specialized inbound sales & service related to customers' RESL needs. Also supported specialized outbound campaigns related to Real Estate Secured Lending and promotes various TD Canada Trust products. Met formalized objectives for sales, productivity, and quality. Actively managed all aspects of the RESL application process, including review of customer document submission/upload, creditworthiness, and application completeness.Provided consistent, legendary service to every customer by utilizing all available tools and resources, identifying and acting upon sales opportunities, and referring clients to other appropriate channels within TD.

London, Ontario, Canada

Provided specialized services related to customers’ credit needs for Real Estate Secured Lending (RESL) products such as Mortgages and Home Equity Lines of Credit. Supported mortgages and heloc retention and advised on refinances and other applications. Met formalized objectives for sales, productivity and quality, and provided consistent service to every customer by utilizing all available tools and resources, identifying and acting upon advice opportunities and referring clients to other appropriate business units within TD Canada Trust.

London, Ontario, Canada

Provided specialized outbound sales & services related to customers’ credit needs for Mortgages, Home Equity Lines of Credit, Credit Protection Insurance. Supported specialized campaigns related to Secured Lending and promoted various TD Canada Trust products. Delivered end-to-end fulfillment on various lending products, met formalized objectives for sales, productivity and quality, and provided consistent, legendary service to every customer by utilizing all available tools and resources, identifying and acting upon advice opportunities and referring clients to other appropriate business units within TD Canada Trust. 1st Quarter Champion in 2019 and 1st and 3rd Quarter Champion in 2020.

London, Ontario, Canada

Provided specialized inbound and outbound sales & services related to customers’ credit needs including Mortgages, Loans, Home Equity Lines of Credit, Unsecured Lines of Credit, Credit Protection Insurance and various other Credit and TD Canada Trust products and services. Supported specialized campaigns related to Personal Lending and promoted various TD Canada Trust products. Delivered end-to-end fulfillment on various lending products and met formalized objectives for sales, productivity and quality, and provided consistent, legendary service to every customer by utilizing all available tools and resources, identifying and acting upon advice opportunities and referring clients to other appropriate business units within TD Canada Trust.

London, Ontario, Canada

Provided ongoing, prompt, courteous service to all customers. Was responsible for replenishing fixtures, bunks, and shelves, processing and preparing merchandise for the sales floor, and helping to process new shipments and organize the warehouse area. Received payment by cash, check, credit cards, vouchers, or automatic debits; issued receipts, refunds, credits, or change due to customers; and verified money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.

São Paulo Area, Brazil

Business Assistant at Jardim Paulista Branch, in Sao Paulo. Dealt with bank customer service and as a bank products salesperson operating with security, credit, loans and governmental investments for over 100 small and medium-sized companies.Built portfolios by acquiring clients from other financial institutions and strong relationships with centers of influence in the community and contributed to the branches overall success by being flexible, working as a team, and staying focused.Proactively identified opportunities for customers to improve their banking experience and suggested the appropriate products and services offered by the bank. Also, capitalized on sales opportunities by advising personal, small business and commercial customers (up to $40 million in revenue) and referring them to specific units and departments within Banco do Brasil if necessary.

Cassilândia, Mato Grosso Do Sul, Brazil

Provided outstanding assistance to over 300 customers and ensured that all their needs and inquiries were met and handled appropriately during their initial contact. Handled routine financial transactions such as cash and cheque deposits and cashing, withdrawals, deposits, transfers, advances, loan payments, exchanges, money orders, and updated client files etc. Also provided overall customer service, such as account management, insurance sales, pension and granting of loans.

Cassilândia, Mato Grosso Do Sul, Brazil

Civil, Criminal and Administrative Lawyer in Cassilândia County, MS, Brazil, for over 6 years.

Três Lagoas, Mato Grosso Do Sul, Brazil

Três Lagoas 1st Special Court legal officer, responsible for dealing with civil and criminal claims up to a certain financial barrier or crimes of a non-serious nature.

Paranaíba, Mato Grosso Do Sul, Brazil

Criminal Procedural Law Professor

Três Lagoas, Mato Grosso Do Sul, Brazil

Civil Law, Procedural Laws Introduction, and Philosophy of Law Professor.Member of the 2008 Universidade Federal de Mato Grosso do Sul undergraduate thesis evaluation committee and undergraduate thesis supervisor.

Campo Grande, Mato Grosso Do Sul, Brazil

Student at Mato Grosso do Sul Police Academy: 4-months training for the Scientific Police Role (Crime Scene Investigation Agent).

Ontario College Graduate Certificate, Project Management

The Project Management program allows furthering one's career goals by gaining the in-depth knowledge, competencies, skills, tools.

Ontario College Graduate Certificate, Financial Planning And Services

The Professional Financial Services is a one-year graduate certificate program designed for university and college graduates looking.

Lato Sensu Specialization Course, Procedural Law

Postgraduate Specialization in Procedural Law changes in the civil, criminal, labor and international fields.

Bachelor Of Laws (Ll.B.), Law

Activities and Societies: International Law Debate Club - Undergraduate degree in Legal Sciences at UFMS - 10th Semester. Bachelor degree.

Rotary International Youth Exchange Program, Chinese Language And Literature

Rotary Youth Exchange Student in Taipei, Taiwan for 1 year. Lived with local families and learned their language and culture.