Lucas Chaud Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

Working in various roles within the Operations Delivery team in Europe:Technical and Team Lead - Managed Performance Services for a Belgium Joint Venture: Responsible for establishing tools and processes to meet quality indicators for the radio access network.Project Manager - Malta Public Warning System, Operations Managed Services Project: Served as the operations delivery project manager for services provided by Nokia to three Maltese operators. This project, aligned with the government entity, focused on implementing a common public warning system solution.Project Manager - Best Quality Network Project in Denmark: Managed an end-to-end optimization service delivered to the operator, ensuring top-quality network performanc

Lisbon, Portugal

Responsible for the operational aspects of the UN-Convened Net-Zero Asset Owner Alliance as part of the Secretariat convened by the United Nations Environmental Program and the PRI. Responsible for supporting the different workstreams of the Alliance on budget management, process streamlining and digitization.

Lisbon, Portugal

Working collaboratively with Engagement Managers and technical teams to digital enable clients and internal users to leverage most from McKinsey Cloud and Analytics solutions, driving purpose-fit adoption and building long-lasting relationships.

São Paulo Area, Brazil

Managed a 24x7x365 E2E NOC of 75 people and multi-million OpEx over 20+ contracts.▪ Improved efficiency by conceiving a software-based NOC with automation and cognition at its Core, accomplishing world-class Operational KPIs. ▪ Successfully implemented and integrated Slack within Operations’ mainframe, reducing mean time to repair, increasing failure awareness and traceability, deploying near-real-time tactics to mitigate malicious activities. Integrations with BMC Remedy, IBM Watson, AlienVault, and Tableau. ▪ Leading team initiatives to enhance engagement, such as building a Learning Academy from scratch, English sessions to enhance the professional level, and periodic monitoring/surveying of Ops Health.

Vitória Area, Brazil

Radio Frequency Consultant for Huawei in Telefonica 3G/4G Deployment and Optimization Project in Espírito Santo, Brazil.

Rio De Janeiro Area, Brazil

Built a 20p Customer-Centric Telco Engineering team from scratch, balancing third party professionals with new employees.Established performance reports & metrics for quality management and continuous improvement, besides being the main PoC of Net Ops Executives in Rio de Janeiro.Exceled Comercial & Sales Teams regarding technical support and pre/post sales transactions.

Project Manager for Nextel Network Performance Management program, which included 12p teambuilding with end-to-end network expertise, KPIs elaboration, Network Capacity methodology andprojection model definition.

Engineer working into multiple projects supporting 2G/3G/4G network design, deployment andoptimization. International experience (Reston, VA-USA) supporting coverage and capacity design for Nextel Brazil 3G planning, from propagation model definition to 5 years capacity prediction.

Engineer for Claro São Paulo GSM Deployment ProjectChosen through Talent Development Internship Program

Master'S Degree, Management, Data Analytics For Business

The Masters in Management stems from ISEG's mission "to create, share and enhance the social and economic value of knowledge and culture.

Mba, Marketing

Electrical Engineer, Engineering