Lucas Cruz Email and Phone Number

• Work with a global technical team to cover over 190 sites and plants around the world, providing support for the many different technological services we have acquired and implemented.• Provide support, access, maintenance and implementation of servers around the world to facilitate workflows and production for executives down to local plant technicians.• Work with the problem management team to resolve issues and address corrective actions identified by our service improvement program.• Work with the global team of analysts to resolve issues and address potential risks to implement better security measures.• Work with our local and global network providers to monitor and stabilize local sites after reported network outages.• Use ServiceNow to communicate with customers, track incidents and changes and use it’s extensive reporting tool to track and monitor current and historical workflow.• Learned and have taken ownership of different services used by the business to provide continuous support for our internal customers.• Use SCCM to carry out patching and the reporting tools to investigate different assets and gather user information to aid in troubleshooting reported issues.• Use DRAC and Windows Server knowledge to investigate and troubleshoot server issues.• Implement solutions while also assessing the risk in the actions taken to find and resolve issues.• Administer and troubleshoot access to services such as, but not limited to; Microsoft Exchange, Microsoft AX, Navision, Citrix and Lotus Notes• Successfully trained and continue to invest in new employees to assist in current and previous roles

-Created a legal entity in Mozambique – Africa specializing in distribution and logistics-Provided procurement to the Ministry of Interior’s first Criminal Forensic Laboratory -Installed and trained lab technicians on new equipment and software, including MS Surface tablets, Windows 7 and 8, forensic evidence analyzing software, data extraction tools, GPR system, and the VSC 6000, a comprehensive digital imaging system.-Assisted national lab in gathering data for evidence which would later be used for conviction-Designed and set up the company website-Met with local business partners to discuss direction and opportunities for ISM-Developed business relations in South Africa to further specialized business in Mozambique

-Maintain and set up server hardware and software-Manage router and firewall settings-Worked with SQL Server Integration Services to perform ETL on Excel Documents and load data into SQL tables-Troubleshoot network issues-Implement and troubleshoot new VPN connection to Japan site-Manage Avaya IP phones-Lead a new company website launch-Aid in setup of SAP Servers-Imaged company laptops-Troubleshoot software and hardware issues on user laptops-RFP responses of potential projects-Facilitated language barrier with overseas partnership meetings -Assisted in translating Portuguese legal documents and banking-Worked on project providing SQL Server support-Compiled SSIS Packages

-Administrative office duties-Managed the health providers-Updated payroll hours-Filed provider and client documents-Updated, maintained, and troubleshoot computers as well as routers

Mostly Emergency Department experienceDocumented patient information for the PhysicianChecked on patients' vitalsSent in lab and procedural orders to nursesKept the Physician organized and up to date on the status of patients

Took care of work orders in a timely efficient mannerConfigured routers and resolved network issues around campusRegistered computers to appropriate VLAN'sWent to troubleshoot the faculties' personal computers to function on the school networkInstalled necessary routers on campusKept up with different projects assigned by my managers