Lucas C. Email & Phone Number

Florianópolis, Santa Catarina, Brasil

Barueri, São Paulo, Brasil

- Responsible for first customer contact after sales, aiding in the structuring of initial operations;- Customer onboarding and support in their initial use of the Kanal platform;- Development of junior analysts through training, mentorship, forecasting, and 1:1s;- Design of the customer journey in collaboration with technology teams;- Creation of product.

Florianopolis, Santa Catarina, Brazil

- Restructured and led onboarding processes;- Collaborated on developing performance indicators for the team;- Reviewed and developed orientation materials for internal and external clients;- Assisted in planning and executing OKRs;- Responsible for Daily and Scrum ceremonies with multidisciplinary CS squad;- Developed initial 1:many customer education.

Florianópolis, Santa Catarina, Brasil

- Creation of sales processes, promotions, and customer service procedures;- Coordination of maintenance schedules and customer appointments;- Product placement strategies utilizing cross-selling and point-of-sale activation;- Development of promotional campaigns both online and in-store;- Management of social media accounts, including paid advertising.

Florianopolis, Brasil

Managing activities related to the supply chain of Gloss Express products, including:- Demand forecasting, inventory level determination, production planning;- Coordination of packaging and product development;- Coordination and evaluation of regulatory demands;- Sourcing and negotiation with suppliers;- Monitoring the distribution process;- Mapping and.

Florianópolis E Região, Brasil

- Support in the budget control of the company's assets;- Creation of processes aiming at increasing efficiency and improving access to information;- Use of control tools such as SAP, Excel, and SMART Analysis to create reports and monitor the budget on a monthly basis.- In addition to conducting specific studies on various demands, seeking to clearly and.

Florianópolis E Região, Brasil

- Monitoring and reporting on key national and international economic indicators;- Conducting analysis and research for the institution, aiming for full process efficiency;- Generating reports on fund performance;- Building indicators and keeping management updated on team performance;- Creating a database on pension debtors;- Conducting research on the.

Florianópolis E Região, Brasil

Working in the logistics operations area. - Developing routes that compose the best route for the vehicles in operation, seeking to reduce delivery time.- Organizing and distributing shipments to recipients;- Managing billing and payments;- Customer service;- Maintenance of vehicles in operation. - Instruct other operators on company processes.

Florianópolis E Região, Brasil

Working in the investment management (GEINV) as a trainee performing functions related to the sector:- Preparing graphical reports of the performance of the investment funds of the RPPS resources, seeking assertive communication with the management.- Development of control processes and registration of accounts through programming in excel (VBA), aiming to.

Florianópolis E Região, Brasil

- Assisted in the development of investment portfolios and prospecting potential partners for investment programs.- Generated reports on the progress of companies and developed contracts.- Conducted research on economic bulletins aimed at enabling investment attraction strategies.- Monitored and organized documents related to the directorate and.