- Responsible for first customer contact after sales, aiding in the structuring of initial operations;- Customer onboarding and support in their initial use of the Kanal platform;- Development of junior analysts through training, mentorship, forecasting, and 1:1s;- Design of the customer journey in collaboration with technology teams;- Creation of product materials and sales strategies in partnership with the product team;- Building of customer health indicators;- Implementation of the Bitrix CRM and development of routines and automations;- Development of playbooks for CS and SDR teams;- Setting of OKRs and KPIs.Main accomplishments: End-to-end CRM implementation, 1300% increase in customer base within 5 months, over 100% revenue growth.

- Restructured and led onboarding processes;- Collaborated on developing performance indicators for the team;- Reviewed and developed orientation materials for internal and external clients;- Assisted in planning and executing OKRs;- Responsible for Daily and Scrum ceremonies with multidisciplinary CS squad;- Developed initial 1:many customer education actions focused on ongoing traction of results;- Participated in the Sales Force CRM implementation squad as a CS representative, conveying the department's interests in tool structuring;- Directly managed 210 clients and indirectly managed 786 clients (via multidisciplinary CS squad);- Guided clients in operations for both individual and corporate clients;- Conducted customer journey meetings with clients to achieve business results and metrics;- Collaborated with other teams in the company, particularly marketing and product, to bring CS insights and improve the customer experience.Key achievements: Managed client portfolio achieving 20% of the company's revenue for three consecutive quarters.

- Creation of sales processes, promotions, and customer service procedures;- Coordination of maintenance schedules and customer appointments;- Product placement strategies utilizing cross-selling and point-of-sale activation;- Development of promotional campaigns both online and in-store;- Management of social media accounts, including paid advertising campaigns and responding to customer feedback on Google My Business;- Administration of daily financial tasks such as payments, cash management, invoicing, warranty claims, merchandise auditing, and inventory management.Key achievements: Set a record for the store's highest revenue, and successfully reversed a negative cash flow situation.

Managing activities related to the supply chain of Gloss Express products, including:- Demand forecasting, inventory level determination, production planning;- Coordination of packaging and product development;- Coordination and evaluation of regulatory demands;- Sourcing and negotiation with suppliers;- Monitoring the distribution process;- Mapping and evaluation of indicators in conjunction with company management.Key results: Structured business model valued at over BRL 15 million; over BRL 200,000 in sales in the first few months of launch, product launched in 6 months.

- Support in the budget control of the company's assets;- Creation of processes aiming at increasing efficiency and improving access to information;- Use of control tools such as SAP, Excel, and SMART Analysis to create reports and monitor the budget on a monthly basis.- In addition to conducting specific studies on various demands, seeking to clearly and objectively portray the employability scenarios of resources.

- Monitoring and reporting on key national and international economic indicators;- Conducting analysis and research for the institution, aiming for full process efficiency;- Generating reports on fund performance;- Building indicators and keeping management updated on team performance;- Creating a database on pension debtors;- Conducting research on the situation of disabled retirees.

Working in the logistics operations area. - Developing routes that compose the best route for the vehicles in operation, seeking to reduce delivery time.- Organizing and distributing shipments to recipients;- Managing billing and payments;- Customer service;- Maintenance of vehicles in operation. - Instruct other operators on company processes.

Working in the investment management (GEINV) as a trainee performing functions related to the sector:- Preparing graphical reports of the performance of the investment funds of the RPPS resources, seeking assertive communication with the management.- Development of control processes and registration of accounts through programming in excel (VBA), aiming to speed up processes.- Assist in the development of investment policies, analyzing rates of return.- Maintaining a service channel to the parties interested in information about the RPPS resources. - Search for and implement modern management and control tools for RPPS resources, aiming at increasing efficiency.

- Assisted in the development of investment portfolios and prospecting potential partners for investment programs.- Generated reports on the progress of companies and developed contracts.- Conducted research on economic bulletins aimed at enabling investment attraction strategies.- Monitored and organized documents related to the directorate and stakeholders.- Provided support to companies interested in the program and assisted in the process monitoring.