Lucas Inglis Email & Phone Number

Bristol, United Kingdom

Bristol, United Kingdom

Recruiter.com offers employers a powerful new source for the recruitment of specialised talent. By leveraging thousands of recruitment professionals through a scalable technology platform, Recruiter.com provides candidates across a broad range of professional disciplines and industries. As the Customer Success Manager, it was my responsibility to improve the platform experience for the users and clients. My day to day tasks consisted of on-boarding engaged recruiters to the job platform and doing everything I could to manage any pain points through the recruiter journey from sign up to first placement. This involved regular account management style calls, outreaching new and exciting job to engaged recruiters, candidate pre-screening and solving any minor technical issues the recruiters might have. All this was do to empower the recruiters using the platform to increase their success rate with interview to CV submissionRecruiter.com works with hundreds of clients and employers and manages a social media following of more than 9 million people. We were voted a Top Tech Company to Watch by the Connecticut Technology Council, cited as one of the Top 35 Most Influential Career Sites by Forbes and listed by Inc. as one of the 9 Best Websites for Finding Top Talent. The career, HR, and recruiting experts of Recruiter.com have been cited and featured in hundreds of sites and publications, including: Wall Street Journal, Entrepreneur, Forbes, Mashable, Business Insider, Inc., Fox Small Business, Time, The Next Web, Yahoo Small Business, US News, Business2Community, Bloomberg and SmartBrief.

Bristol, United Kingdom

As a Telephone account manager for the London & South East team I am a multi-functional point of contact for some of the region’s most valuable customers. I support Sales and Key Account and Customer Development Managers; processing orders, up-selling, responding to queries, and retaining business. Whilst customer satisfaction is at the forefront of this role, selling in new and existing products for brand-owners is also integral. Whilst in this role I was nominated by my peers for, and won, a company wide award ‘Unsung Hero’ for going above and beyond. I am also a values champion for the entire group, which I was nominated for as I represent and instill our ideal core values.

Bristol, United Kingdom

Customer success is a team sport, I’m experienced at routinely reaching out to customers, maintaining and nurturing a healthy relationship with high levels of customer satisfaction, whilst closely working across internal departments. I’m experienced in developing existing accounts for upsell opportunities to help with revenue targets and retention - ensuring customers are ‘sticky’ to the business. Always customer first, I’m excellent at handling customer escalations as necessary.

Brighton, United Kingdom

As a team leader across a couple of locations I was an integral part of the management team. I supported the General Managers in training a large team of chefs and front of house staff. Responsible for running the ‘perfect shift’, I ensured the team always delivered amazing hospitality to all guests (no matter how busy it got), and role modelling the "Can Do" attitude, keeping the team upbeat.

Higher National Diploma, Ecology And Biogeography

Education record

Education record