Lucas Dockerty Email & Phone Number

Runcorn, England, United Kingdom

I have developed extensive experience managing key accounts, ensuring client satisfaction, and identifying upselling and cross-selling opportunities to maximize value. I generate and nurture high-quality leads through inbound and outbound marketing, including content, email campaigns, and networking. I plan and execute integrated marketing campaigns that boost brand awareness, generate leads, and support the B2B sales funnel. My market research skills keep me informed on industry trends and… Show more I have developed extensive experience managing key accounts, ensuring client satisfaction, and identifying upselling and cross-selling opportunities to maximize value. I generate and nurture high-quality leads through inbound and outbound marketing, including content, email campaigns, and networking. I plan and execute integrated marketing campaigns that boost brand awareness, generate leads, and support the B2B sales funnel. My market research skills keep me informed on industry trends and competitor activities, guiding my sales and marketing strategies. I excel at crafting brand messages that resonate with B2B audiences and collaborate effectively with cross-functional teams to align marketing efforts with business goals.I have also immersed myself in the world of drainage and the manufacturing of the machines by learning the skills to build the machine with the back of house team, repairs and fits. Splitting my time between Sales and Marketing and learning on the tools in the back has given me a real knowledge of the product and given me real valuable skills and knowledge to allow me to both sell and assist my accounts with queries. Show less

Frodsham, England, United Kingdom

My main roles included - To prepare welcome packs for arriving guests and ensure a smooth check-in processConducting pre-arrival calls to guests ensuring they have all relevant informationTo check-in guests quickly and with a smile, providing perfect customer serviceTo take payments and ensure all money is accounted for and stored in the correct placeProvide information in regard to the park and local attractionsConduct courtesy calls and visits to guests to ensure… Show more My main roles included - To prepare welcome packs for arriving guests and ensure a smooth check-in processConducting pre-arrival calls to guests ensuring they have all relevant informationTo check-in guests quickly and with a smile, providing perfect customer serviceTo take payments and ensure all money is accounted for and stored in the correct placeProvide information in regard to the park and local attractionsConduct courtesy calls and visits to guests to ensure accommodation exceeds expectations.Answer guest phone calls.Answer guest emails.I was also a key holder and was entrusted in both opening and closing. Show less

Manchester, England, United Kingdomh

My main role was to update daily bank balances, Post high volume of incoming cash to Debtors Ledger accurately, Nominal Journals - payroll, vat control, misc. payments, record daily Treasury movement for group, Intercompany payments – nominal and ledgers, Raise miscellaneous invoices and creditsI also had to adhere to a month end with strict deadlines.

My main role at Optiva was to manage customer accounts. I spoke to customers on the phone and email to discuss any requirements they had for their website or brand design. I also took on the responsibilities of creating Word and Powerpoint designs for customers, which has improved my Microsoft 365 skills. I have gained further experience with customers especially managing expectations on jobs to make sure they fit the needs of the customer while also keeping in line with our initial plan. I was… Show more My main role at Optiva was to manage customer accounts. I spoke to customers on the phone and email to discuss any requirements they had for their website or brand design. I also took on the responsibilities of creating Word and Powerpoint designs for customers, which has improved my Microsoft 365 skills. I have gained further experience with customers especially managing expectations on jobs to make sure they fit the needs of the customer while also keeping in line with our initial plan. I was the main point of contact for several accounts in varied industries. Show less

Runcorn, England, United Kingdom

This role saw me creating social media posts for the company to promote the business and generate new business. I also assisted in creating bookings for customers. I was integral in launching the website, Facebook and Instagram for the company on their launch and the success of both accounts.

Merseyside, England, United Kingdom

This role saw me attending various response calls and doing paperwork to put towards prosecutions. This meant dealing with the public during some very stressful situations and some who have been aggressive and difficult during my time of dealing with them. It also involves helping people at some of the most difficult times in their lives such as losing a loved one and being there to comfort and help them in their time of need.

Manchester, England, United Kingdom

My role was to place customer orders for fuel, deal with customer complaints and issues in a timely manner and assist the fuel scheduling team with any issues. I also assisted with health and safety forms and risk assessments. I was the main point of contact for several fuel retailers and helped them with any queries or issues they had.

Runcorn, England, United Kingdom

Part time Job ensuring safety of all customers on the bounce arena, cleanliness of the area and customer satisfaction. I achieved employee of the month twice in my time employed and gained experience working with customers