Lucas Fields Email & Phone Number

Columbia, South Carolina, US

Rock Hill, South Carolina, US

Toronto, Ontario, CA

• OPERATIONS MANAGER, Weed Man Lawn Care, Fort Mill, SC. 20% REMOTE
• Ensured overall success and accountability for production, quality control, training, inventory management, fleet management, sales, and customer retention.
• Recruited, trained, and supervised a high-performing team of production personnel, resulting in an industry-leading 81% retention rate year-to-date, surpassing the industry average of 65%.
• Built and trained a dedicated team of sales and marketing agents, contributing to a remarkable 22% adjusted growth year-to-date.
• Collaborated with company ownership and upper management to revamp the chain of command and communication channels, enhancing organizational productivity.
• Played a pivotal role in formulating the business development strategy, contributing to the organization's overall success, despite having no prior industry experience.

Basking Ridge, NJ, US

• SALES TEAM SUPERVISOR, Verizon Wireless, Lancaster, SC. 10% REMOTE
• Developed strategic relationships with existing customers through proactive engagement and regular communication, ensuring a deep understanding of their preferences and needs.
• Consistently achieved outstanding monthly sales performance, surpassing the average quota attainment by 125% year-to-date.
• Exceeded targeted sales goals through proactive prospecting and skilful negotiation, resulting in a high rate of successful customer deals.
• Actively represented company products and services at industry events, effectively promoting brand awareness and driving customer engagement.
• Managed team metrics and KPIs against goals to ensure quota was attained and then exceeded.

Basking Ridge, NJ, US

• FINANCE DEPARTMENT REPRESENTATIVE. 100% Remote
• Provided exceptional financial support to customers by skilfully negotiating payment plans for individuals facing delinquency, resulting in improved payment compliance and customer satisfaction.
• Effectively managed escalated customer accounts, swiftly addressing concerns and setting clear expectations for resolution, leading to improved customer retention rates.
• Demonstrated strong customer retention skills by finding the optimal balance between customer needs and business objectives, resulting in increased loyalty and long-term partnerships.
• Thrived in a high-volume inbound call environment, efficiently handling many customer inquiries and resolving issues promptly and effectively.
• Successfully worked in a remote work environment with limited supervision, showcasing self-motivation, accountability, and the ability to deliver exceptional results.

Basking Ridge, NJ, US

I provide a total cellular and data solution for Verizon’s customers through sales and customer service.

Arlington, Virginia, US

• Managed and ensured the training and safety of a 20-person team, fostering a culture of excellence.
• Collaborated closely with project members, swiftly identifying and resolving problems to minimize disruptions and maintain project momentum.
• Adapted project plans to accommodate shifting targets, staffing changes, and operational requirements, optimizing efficiency and resource allocation.
• Orchestrated the entire team's scope, schedule, and assignments, aligning tasks with individual capabilities and project objectives.
• Monitored project deadlines and milestones rigorously, proactively addressing any deviations to keep the team on track and meet project deliverables.

• SALESMAN/INSTALLER, Animal Control Experts, Charlotte, NC. 25% REMOTE
• Worked alongside a team of sales professionals, providing comprehensive guidance and support to enhance their sales skills and performance.
• Demonstrated over-the-phone and in-person sales expertise, successfully closing deals and building strong customer relationships.
• Effectively used outbound calling to warm leads to secure appointments and generate net-new business.
• Utilized exceptional customer service skills to provide a superior experience, addressing customer inquiries, resolving issues, and exceeding satisfaction levels.
• Maintained composure and professionalism when faced with pressure from customers, consistently delivering tactful and effective responses to meet their needs.

Associate'S Degree, General Studies

Bachelor'S Degree, Information Technology