Manage the production and order fulfillment personnel for HDP's top selling lotions, balms, and bath products. Implemented process and task tracking enhancements which have helped position the company for growth and success culminating in our capturing the #1 revenue position in Oregon’s THC topicals marketplace. Implemented training and compliance tracking processes to ensure full adherence to stringent Oregon Liquor and Cannabis Commission regulations.

Simultaneously managed multiple client projects including the software development firm’s largest customer. Over the course of 4 years managing our cornerstone account (ROAR Inc.), frequently upsold our development capabilities while using an Agile project management approach, deepening our penetration into the account. Capitalizing on in-depth platform knowledge and technology insights, coached the client from vaguely formed feature requests to fully formed requirements, allowing us to consistently deliver high quality enhancements to their custom-built survey management system. Also served as QA functionality tester for all platform builds.

Managed development of company’s first foray into audit tracking product with an offshore development team in Mumbai. Collaborated with a $600,000 client, balancing customer requirements against scalability of product. Built strong customer relationship amidst client-initiated scope creep during an extremely tight development timeline. Created training curriculum, implementation plans, and user documentation for sales force, partners and customers with the goal of utilizing enabling technologies to more effectively grow business and increase sales effectiveness. Was responsible for management and functionality enhancements for the company’s online learning centers. Conducted client/sales team needs analysis, developed plans, guided development and managed rollout of new products. Managed relationships with top-tier customers (Fortune 1000, some with learners in excess of 58,000) for Learning Management Systems (LMS) integrations. Managed a distributed internal and offshore publication team (Beijing) to deliver 8 to 12 eLearning courses monthly in core libraries. Successes included: designed and implemented development process improvements and streamlined publication process resulting in 100% improvement in delivery of monthly online products.

Responsible for company-wide training and development programs. Trained technology-challenged, highly sophisticated consultative sales force to use web technologies. Managed distribution network of 22 partners including conducting training programs and assisting in lead development and closing of partner sales. Interfaced with commissioned consultant sales force to identify and implement programs to improve effectiveness across varied regions. Responsible for customer support functionality and effectiveness. Routinely conducted needs analysis, analyzed results, and redesigned customer support processes. Implemented new processes that minimized human resources necessary to deliver excellent service resulting in a 300% reduction in service time, while achieving a significant increase in customer satisfaction. Worked with executive management to evaluate and create technology-enhanced training for key stakeholders including internal, and external sales teams, as well as channel partners, resulting in five-fold increase in web-based presentations among assigned teams, and a 600% increase in deal flow. Designed training program to train sales team to run online, real-time demos for prospects and clients. Oversaw key account custom eLearning module creation to an audience of 53,000 learners. Also responsible for developing test plans, managing Quality Assurance process, and customer product acceptance process.

Managed software development team in product development and enhancements of a GPS driven, consumer-targeted website. Spearheaded sales and marketing efforts: developed direct sales force and channels, reviewed and approved advertising placements and messaging refinements. Was also key product evangelist at tradeshows, and presentations to target audiences in group settings.

Responsible for analyzing current technology platform and implementing recommendations. Recommended business system shift from Docent Learning Management System (LMS) after in-depth analysis of Saba’s LMS and its ability to meet Sage’s business requirements, which included: concurrency and server load analysis, reporting scalability and tools differentiators, as well as UI analysis. Planned and executed the implementation of new technology platform which resulted in a decrease in staff requirement from 17 to 2 full time employees. Acted as the Senior Liaison between Sage Engineers, Saba, and executive management of Sage. Lobbied for and obtained critical customizations to Saba ASP application. Facilitated customer training programs and delivered best-of-breed presentation to Saba User's Conference at Moscone Center in San Francisco. Managed three mission-critical projects simultaneously under extremely tight budget and time constraints: conversion of courseware format, migration of student base and launch of new company website. Responsibilities included: on-time delivery, quality control, project budget, and the hiring/management of virtual teams. Additionally, managed the development of new courses including: learning design which accommodated multiple learning styles, look/feel, authoring process, quality control, and product launch.