-Managed all technical aspects of the internal ticket tool 'Opal', used by help desk technicians for resolution of IT-related issues-Communicated with department heads to gather system requirements and integrate existing software across departments-Spearheaded IT department development, overseeing front-end, back-end, database management, and hosting environments while utilizing tools like React, Typescript, Node.js, HTML/CSS, and MongoDB-Automated manual ticket-response workflows, reducing time spent on each ticket by 20%

-Managed small team with an iterative, agile methodology to design and build newmail entry platform in Flask framework, achieving a 30% reduction in useroperation time from previous platform-Spearheaded the migration of 6+ legacy programs from Pascal to Python,ensuring a projected longevity of 20 years-Architected custom technology solutions for internal department leaders,using React, jQuery, Python, HTML, CSS, and MySQL databases.-Crafted order intake solution integrating APIs and SMTP server, to boostfulfillment orders from a key business client by 30%-Collaborated with the campus security as a department liaison to implementGDPR cookie compliance requirements across 30 websites-Engineered an intuitive tooltip tour for enterprise-level clients that resulted inover a 50% increase in site retention

-Interacted and resolved needs of 50+ potential clients a day-Worked 50+ hour weeks-Generated over 90k of revenue for company

-Led a team of 5 to gather system and user requirements for an educationalstorytelling app through detailed interviews, focus groups, and Qualtricssurveys-Identified and resolved bottlenecks in the research process, leading to a 20%increase in user responses-Crafted a detailed product strategy plan that reduced company's research-tolaunch time by 300+ hours.