Directly supervise one graduate student Assistant Resident Director, 11 undergraduate student Resident Assistants, and one graduate student resident directorAdjudicate university student conduct hearings, utilizing an educational approach and restorative justice modelMaintain consistency via effective follow through with educational sanctionsMaintain accurate records in judicial databaseWork with and support International Students, in conjunction with the Office of International programsSelect, train, mentor, and evaluate staff as well as develop and implement on-going staff development planCo-facilitate a section of Introduction to Residence Life, the RA selection ClassInitiate, plan, support, and evaluate educational events and social opportunities consistent with the goals and mission of the Office of Residence LifeSupervise the Community Desk Manager responsible for the daily operations of the community deskOutreach to students individually to work towards student success and a positive residential experienceServe as an advocate for RHA and support NRHH through nominating students and staff for “Of the Month” awardsParticipate in regular Residence Life Team meetingsAddress student and parent/family issues in order to resolve them in a satisfactory mannerCommunicate pertinent student information to direct supervisor and others on an as-needed basisManage the allocated hall budgetShare in the on-call duty rotation, duty processes, assist with campus crisis management and response to critical incidentsCounsel, consult, and advise students on an individual and group basis as necessary, and refer when appropriate to the proper resource agencies on campusParticipate in University, Divisional, and Departmental professional development activities

• Supervise 12 student staff members and one senior student staff member• Provide on-going support to residents and student staff for academic, personal, social, and behavioral issues• Assist University Housing Judicial Coordinators and Office of Student Rights and Responsibilities in managing the judicial process• Advise the Residential Review Board concerning community standard violations• Coordinate with Dean of the Ira A. Fulton School of Engineering on student engagement, retention, and academic success• Oversee/advise Hall Council and functions associated with Hall Council• Serve on the Student Staff Recruitment and Selection committee creating consistency between residential colleges.• Attend student activities, making efforts to get to know residents and maintain a high level of visibility• Respond to and document duty calls and situations, provide immediate crisis intervention, and follow up as needed• Serve as primary respondent in an on-call duty rotation, supporting student staff calls and managing crisis.• Manage facilities and financial resources

• Managed campus student accountability (conduct) cases and advocated for students rights throughout the accountability process• Oversaw daily operations of the College-Owned Apartments• Directly supervised one Hall Director and indirectly supervise 14 student staff• Responded to students of concern and followed up when necessary• Advised and created the student accountability committee managing all aspects of the committee• Assisted with programming efforts in the College-Owned Apartments and implemented a new programing model• Organized an in person housing selection process from 3,000 students

• Managed, assigned, and facilitated student conduct meetings• Organized campus Spiritual Leaders meeting• Supported student elections, including participation on student elections commission and legislative affairs• Co-Advise the Returning Adult Student Organization• Served as a voting member on the academic initiatives budget committee• Assisted with staffing the front desk for student walk-ins• Managed the Student Life facebook page

• Partnered with the Office of Multicultural Student Services to create the Residence Life Inclusive Excellence Scholarship• Co-advised the campus National Residence Hall Honorary (NRHH) chapter• Served as direct supervisor for 4 executive members of NRHH• Co-advised the Broadening Horizons Committee• Editor of the Residence Life newsletter

• Member of the Lincoln Culture Committee, organizing events in the call center• Reviewed accounts for possible changes and assist customers with questions about policies and procedures• Troubleshoot customer equipment and the network• Assisted co-workers with questions and completed follow-up cases• Recognized in the top 3% of representatives for overall performance and as one of the top 10 representatives in sales