Lucas Grant Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• First point of contact for all after-hours emergencies and inquiries.• Attended sites to coach and evaluate employees according to company standards.• Trained concierge guards on emergency and overnight procedures.• Responded to major incidents and assisted security staff with managing the situation.• Enforced property rules to maintain the security and safety of clients and their assets.• Issued parking violations.• Created and adjusted staff schedules to ensure that contractually obligated services were met and provided.*Filled in shifts when needed• Patrolled and provided overnight assistance to 138 condos.• Dispatch assistance.• Opened and closed contracts.• Assisted clients in emergencies.

Provided outstanding and personalized customer service as a front-line representative.• Performed vehicle checks and ensured vehicle cleanliness.• Attended designated properties and performed driveway and property checks on foot.• Operated and maintained an organized environment.• Enforced property rules and regulations to maintain the safety of clients and their assets.• Ensured enforcement of Trespass to Property Act.• Safely operated and maintained company and client-issued equipment and supplies.• Responded to major incidents on properties and assisted staff with managing the situation (fire, flood, medicalissue, and criminal activity)• Observed suspicious activity in the neighborhood (theft, break-ins, suspicious individuals, etc.)

Calgary, Alberta, Canada

• Accessed control, security escorts, and response to calls for service.• Detected, challenged, and relocated vagrants.• Evacuated buildings in case of emergency.• Inspected property inspections and enforced property regulations.• Various mobile patrols including, oil and gas companies, government buildings, high-profile events, retail/mall,construction sites, and business offices.

Calgary, Alberta, Canada

• Access control for an expansion project for Lafarge Exshaw, Alberta.*Lafarge Exshaw is the largest cement plant in Canada.• Security Patrol Officer at the Calgary Stampede.• *One of the world’s largest rodeo shows.• Mobile Patrol and Alarms Response.• Monitored CCTV Cameras.• Control Room Operations.• Provided the following services at various locations:o Investigation & Loss Preventiono STATIC Guardo Supervisiono Condominium fire watch

Toronto, Ontario, Canada

• Monitored corporate security systems - including Access Control and CCTV systems.• Received and communicated notifications of incidents and issues to the appropriate leadership positions (AlliedManagement and Client)• Interface with base building guards to coordinate incident responses.• Dispatched security officers to investigate alarms and respond to incidents.• Notified emergency services when external responses were required; coordinated with corporate security toensure services had immediate access to the property.• Monitored the performance of security system elements and reported deficiencies to the Security Leader andCorporate Security personnel.• Tracked the location and activities of all assigned guards on shift.• NCR escort• Adhered to and always promoted policies and procedures.• Effectively communicated concerns, improvement ideas, and other opportunities for improvement to the team.• Assigned Sites: hospital, residential, Government, special events, schools, construction, shopping malls andbusiness offices.

Pickering, Ontario, Canada

• Airport Parking Enforcement.• Various patrols including events, hotel & and condominiums, public schools, Government buildings, residentialhousing, construction sites, and office & commercial buildings.