Do you want more sales and lower costs? I help insurance companies and other insurance industry stakeholders to get more new business with lower per unit costs and better customer experiences. I lead a team of professionals that specialise on finding and fixing bottlenecks in the insurance business value stream and customer journey.Let’s face it, the way we do insurance business is outdated! It was designed for a different time, a time of relative stability and certainty. We now need to adjust to both our growing interdependence and the accelerating technology and environmental changes swirling around us. In today’s fast changing world the typical five year strategic plan is no longer suitable – too many things change too quickly. Just think if anyone planned for the COVID-19 pandemic, or the war in Ukraine! Businesses also face more complex problems – “wicked problems”. These problems require a new approach - let me help you design it!The size of the African insurance market reached US$81.6 billion in 2022. This market will reach US$123.8 billion by 2028. Key players from the global market seek to exploit these untapped regional opportunities. Can you compete with them to grow your business? I can help you level the playing field to compete with these big companies.After 46 years’ unbroken service in the insurance industry in African markets, I am still passionate about enabling insurers to protect ordinary people from financial shocks – offering products that resonate with selected customer segments at a price-point they can afford. To this end I have served in various consulting roles and board-level positions in South and East Africa, helping to re-invent more customer centric products and automated business processes and to make policy administration more efficient. Let’s talk!
