Lucas Griffith Email & Phone Number

Madison, Wi, Us

Supervisor, Reporting Team - Managed Services• Supervise a team of Data Analysts, providing mentorship, coaching, and performance management.• Oversee and guide the team's data quality and ensure the customer first focus is adhered to when designing our reporting and best practices.• Identify opportunities for automation, tool enhancements, and process optimization to streamline incident management operations.• Develop and maintain Reporting and SLA metrics, providing insights into team performance, incident trends, and areas for improvement.• Foster a culture of operational excellence, promoting proactive incident management, knowledge sharing, and continuous learning.• Leads team development and roadmap for Reporting lifecycle• Owns Reporting tools growth and supportability • Develops integrations with key tools for automation• Enables API integrations for data pulls• Report Generation: Create weekly, monthly, bi-monthly, quarterly, and annual reports based on management requirements for content, frequency, and formatting. • Design standardized reporting formats for utilization within the department, incorporating CDW system data and other practice-specific requirements. • Perform ad-hoc reporting utilizing reporting systems based on manager and team needs. • Interact with business stakeholders to help identify and develop new reports or updates to existing reports, which will enable the business a deeper look into data and increase productivity.• Act as a key point of contact and escalation for the reporting team, collaborating with stakeholders to manage expectations and provide updates.

Fitchburg, Wi

Fitchburg, Wi

Fitchburg, Wi

-Crisis management, take lead of high priority incidents and multi-customer issues-Coordinate communication between the customer and engineers-Manage the resolution of high-level incidents

Madison, Wisconsin Area

As an Operations Analyst I I provide technical services with supervision from Supervisors, Team Leads, and Technology Owners. This requires proactive monitoring, diagnosing, and troubleshooting incidents, and working on tasks and projects, which requires the ability to multitask and effectively communicate with both the customer, and coworkers in a fast paced environment.

- Investigate and resolve or escalate alerts to responsible parties- Document and compile daily status reports of alerting history

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies

Associate Of Science (As), Information Technology Programmer/Analyst

Education record