Lucas Horii Email and Phone Number
I have over two years of experience in technical support within the IT field. I began my career as a Level 1 Support Assistant (N1), progressing to Junior Service Desk Analyst, then Junior NOC Analyst (N2), and currently hold the position of Mid-Level Support Analyst. I am always seeking effective solutions and continuous process improvement.I am studying Systems Analysis and Development at FATEC and currently focusing on learning Java. I have a strong passion for acquiring and sharing knowledge, contributing to the development of the teams I work with.
Neobpo
View- Website:
- neobpo.com.br
- Employees:
- 4679
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Mid-Level It AnalystNeobpo May 2023 - PresentSão Paulo, Brasil- Since 09/16/2024, dedicated to the Amil operation.- Management of notebook inventory and dedicated technical support for the Serasa Experian operation(Until 09/13/2024)- Implemented processes that improved technical support efficiency and increased customer satisfaction.
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Junior It Noc AnalystNeobpo Mar 2023 - May 2023São Paulo, Brasil- Ticket escalation (N2) via TOPdesk platform and crisis room management.- Improved communication during critical incidents and increased team response agility.
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Junior Service Desk AnalystNeobpo Feb 2023 - Mar 2023- Handled tickets through remote access tools (Kaspersky, AnyDesk).- Reduced ticket resolution time and increased support efficiency.
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It AssistantNeobpo Jun 2022 - Feb 2023Mogi Das Cruzes, São Paulo, Brasil- Provided Level 1 technical support (N1) for both on-site and remote clients, using the TOPdesk platform.- Supported various clients, increasing satisfaction and effectively resolving issues.
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Founding DirectorSmartness School Jan 2023 - PresentSuzano, São Paulo, Brasil- Co-founder of Smartness School, a language learning startup offering 100% online classes tailored to meet each student's specific goals and needs.- Responsible for leading the company’s strategic operations, including team management, business development, and sales.- Continuous focus on enhancing the student experience and expanding the company’s reach in the language education market. -
Dio Campus ExpertDio Oct 2024 - Present- A project through which I have been developing my soft skills: leadership, proactivity, purpose, self-awareness, and more. -
Trainee - SenaiNadir Figueiredo Indústria E Comércio S/A Jan 2020 - Dec 2021Suzano- Worked as a Maintenance Mechanic in the production and cold area sectors.Performed activities such as:- Maintenance of motors, sensors, and pneumatic valves.
Lucas Horii Education Details
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Análise E Desenvolvimento De Sistemas -
Desenvolvimento Fullstack -
Senai Luis Eulálio De Bueno Vidigal FilhoEletricista De Manutenção Eletroeletrônica -
Senai Luis Eulálio De Bueno Vidigal FilhoMecânico De Usinagem
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Centro De Estudo De Línguas (Cel)Japonês
Frequently Asked Questions about Lucas Horii
What company does Lucas Horii work for?
Lucas Horii works for Neobpo
What is Lucas Horii's role at the current company?
Lucas Horii's current role is Mid-Level IT Analyst | Founder of Smartness School | Java | GitHub |DIO Campus Expert Ambassador.
What schools did Lucas Horii attend?
Lucas Horii attended Fatec Mogi Das Cruzes, Rocketseat, Senai Luis Eulálio De Bueno Vidigal Filho, Senai Luis Eulálio De Bueno Vidigal Filho, Centro De Estudo De Línguas (Cel).
Who are Lucas Horii's colleagues?
Lucas Horii's colleagues are Mayara Ferraz, Eduardo Santana, Erika Maria, Thauana Amancio, Patrícia Brito Figueiredo, Alexandre Alencar, Karolayne Muniz.
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