Lucas Howard Email & Phone Number

• During a critical vulnerability, used Python (pandas) to merge multiple data sources, combine business logic, and deliver daily to teams globally.• Built a Python package to compile many data analysis scripts used frequently, reducing time to complete analysis.• Implemented a documented process of using a new text analytics tool for analyzing unstructured incident data, eDiscovery.• Built dashboards in Grafana, from PostgreSQL data sources, for multiple cybersecurity

• Manage the information technology operations and strategy for a nationwide qualitative market research company, with up to 300 employees.• Maintain uptime, configuration, and documentation for up to 11 Cisco Meraki sites, including firewalls, switches, and access points• Migrated 11 sites and 250+ users to 8x8 to consolidate previous RingCentral and Google Voice accounts, saving 10% of monthly costs while adding considerable value• Deployed 250+ new or existing devices to Microsoft mobile device management, configured applications, identities in Azure AD, and Azure AD Domain Services.• Introduced Jira Service Management, Confluence, and Opsgenie cloud services, configured for IT and HR departments.• Created an API using Python, to securely automate identities across multiple applications in Amazon Web Services (AWS). Integrated with Jira Service Management with service requests from HR.• Implemented endpoint protection (Sophos) and vulnerability management (Qualys) for 200+ devices. • Configured automated phishing and employee security awareness training, reducing clicks by 50%. • Significantly matured the information security posture up to compliance with SOC II, including managerial policies, technical controls, vendor risk management, and incident response.• Created an automated session recording solution for 30 HD cameras, using RTSP hardware encoders through AWS Media Services.

Drilling National Guard

● Deployed to CENTCOM in support of Operation Inherent Resolve● Controlled and maintained mission critical communications security (COMSEC)● Operate and troubleshoot secure satellite terminal Cisco networks● Maintain and troubleshoot multiple military radio platforms with COMSEC● Used Python to develop programs to complete repetitive administrative tasks● Completed trouble tickets for 120+ soldiers, including Active Directory accounts and Information Assurance issues

High Point, North Carolina, United States

● Configure Cisco Voice and Security Routers, Layer 3 Switches, Switches, and Wireless LAN Controllers● Developed web application to output configurations, which decreased the amount of time it took to deploy a layer 2 switch, layer 3 switch, or router

Camp Lejeune, North Carolina, United States

● Work with Marine Operational Forces to complete device upgrades to Windows 10● Backup and restore data using USMT● Image computers via PXE, LTI, and boot media to Windows 10

● Developed company-wide web application for tracking proposals, leads, company contacts, products, project scheduling, business development and quotes.● Maintain and develop 4 company and product websites using HTML, CSS, PHP, jQuery languages and MySQL databases. Includes SEO optimization and AdWords● Wrote and implemented company security policies● Migrated company business suite from GoDaddy to Office 365

Burlington, North Carolina, United States

● Troubleshoot, deploy, and repair devices for 700+ end users, including laptops, desktops, tablets, interactive whiteboards, projectors, and printers● Audit inventory of 9000+ devices across up to 9 elementary, middle, and high schools● Troubleshoot and repair software and hardware issues on ChromeOS, Windows 10/7/XP, Mac, iOS, and Android devices

Greensboro, North Carolina, United States

● Provide advanced troubleshooting support for up to 50 subscriber calls per day for residential internet, phone, and television services● Maintained top 10% metrics in the call center including customer satisfaction, mitigating customer callbacks, resolving the customer’s issue, and keeping call times low

Master Of Science, Cybersecurity And Information Assurance

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Associate Of Applied Sciences, Information Technology - Security And Data Assurance

High School Diploma, Accounting And Business/Management