Ines Lucas Email & Phone Number

Remote Position

- Provide travel reservations (air, hotel, rail and ground) to corporate and government customers in need of emergency or after hours assistance for domestic and international travel.- Create multi- and single-destination, international and domestic travel itineraries - Perform queue management. - Simultaneously manage a variety of different global distribution systems (GDS) in order to most efficiently provide services to clients.- Support several complex accounts. Handle large call volume and multi-line telephone.

Greensboro, North Carolina, United States

-Responsible for cash deposits and student monetary account related transactions. -Maintaining sanitary requirements of the serving area, and assist in daily preparation duties-Served as full time employee and regional stand-by to fill temporarily vacant positions.

Greensboro, North Carolina, United States

- Quickly locate and speak with contacts to assist with isolation and determine others that have been in close contact.- Effectively explain next steps and maintain ongoing communication with contacts to assess symptoms to ensure compliance with quarantine and determine social support or needs. - Professionally and empathetically communicate with contacts in order to best provide assistance and support.

Ashburn, Virginia, United States

- Provided air, rail, auto, and hotel booking services for corporate domestic travel.- Very efficient performance during high call volume situations: successfully handled up to 7 calls per hour with error-free performance and reached top five agents in handling large call volume.- Served as a reliable backup agent for handling booking services for accounts where additional assistance was needed.

Silver Spring, Maryland, United States

- Independently managed booking of flights and issuing of tickets for domestic and international leisure travel. - Sole accountability for managing and handling of funds, as well as preparation of daily sales reports. - Exceptional ability to provide friendly, direct customer interaction to ensure repeat business and customer satisfaction.