- Member of the team responsible por implementing monitoring to Twitter Brasil;- Daily production of reports about users activities on the platform, mainly focused on anything that might be, in any way, problematic for the brand;- Daily survey and analysis of users behavior;- Provided support for the Press office team by creating, editing and translating press coverages.

- Daily proofreading of letters and emails and any other piece of text in both portuguese and english;- Creating and proofreading emails, notes and any other form of communication between company and client;- Social media management.

- Monitored the social media platforms of five different malls in Sao Paulo State, one of them being the largest mall in Latin America; - Resolved problems through creative replies and notes in order to provide an exceptional client support;- Creating notes and replies that to the doubts of clients without alienating them;- Analyzed and answered clients doubts responses to any and all content published, creating responses that are unique to each one of them;- Monitored social media and online sources for any response clients provided to all malls so the support team could the create detailed reports from the given feedback.

- Prepared and applied lessons to students whose age range was from 10 to 60.- Instructed students about the fundamentals of the English language including proper grammar, writing, punctuation and reading practices.- Prepared students for tests and administered these tests.- Created tests and homework and graded these afterwords.

- Daily news writing;- Daily suggestion of articles;- Responsible for monitoring releases from the Government of the State of Sao Paulo, Secretary of Penitentiary Administration of São Paulo, Secretary of Public Security of São Paulo and SPC Brasil, in order to transform these in service reports.

Check-In for passengers at São Paulo International Airport - Guarulhos