• Network designer for WAN, LAN and WLAN infrastructures• 10 years of experience as Field Specialist: successful Operation, Administration and MaintenanceLocal Customer Support as well as Network Implementation on Brazilians nationwideTelecommunications companies.• Self-learning capabilities, based on either known issues (e.g. Root Cause Analysis) or completelynew necessities.• Productive managing: creative multi-task profile who rapidly adapts to changing demands.• Dedicated team member, committed to providing high quality support and excellent problemsolving skills to all organizational levels.• Exceptional command of the English language in conversations with strong written andtranscription skills.RELEVANT ACCOMPLISHMENTS• Expert knowledge and abilities in written communication.• Organized and detail-oriented; specialized in understanding procedures and logistics.• Articulate and effective in working with individuals of different backgrounds and temperaments.• Accurately record, remember, and verbally communicate detailed information.• Ability to understand and follow complex instructions to successful conclusions.• Experienced professional with didactic know-how transmitting methods to co-workers.