Lucas Luoma Email & Phone Number

Toronto, Ontario, Canada

• Earned praise from directors for design recommendations on the development of an in-house app intended to replace existing paperwork procedures• Managed daily operations of a large waste disposal company, including opening and closing operations, tool inventory management, customer service, and sales• Liaised between customers and sales representatives to promote a positive customer experience and efficient route planning

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Recommended design changes to paperwork procedures and pricing documentation that improved accessibility for visually impaired customers and coworkers• Entrusted by commercial account executives to "wow" VIPs and VVIPs • Relied upon by operations and residential sales managers to handle jobs that require complicated problem solving (use of power tools, navigating infestations, negotiating with upset clients, etc.)• Exceeded sales goals like sales per hour ($225) and average job size ($460) while maintaining an above average NPS (86+)

Toronto, Ontario, Canada

• Applied design knowledge while set building to reduce costs and promote efficiency for a charitable organization• Designed, built, and deconstructed modular set pieces for the 2023 FireWorks Festival

Redwood City, California, United States

• Designed a landing page and a web app prototype for a forthcoming non-profit organization that seeks to promote literacy, friendship, and mentorship among boys• Planned and executed extensive secondary research and an interview study (20+ participants)• Led a small team through a self-defined timeline, internal meetings, and negotiations with the client• Planned, scripted, and recorded a demonstration video for fundraising pitches

Toronto, Ontario, Canada

• Applied design knowledge to develop reference materials and feedback mechanisms for authors and editors• Increased submissions by 150% by expanding the submission range to include all information studies programs in Canada• Recruited an 11-person team composed of editors, communications staff, and graphic designers• Cultivated an ambitious, supportive, and self-sustaining organizational culture• Hosted a promotional event with 50+ attendees to celebrate the launch of an issue

Toronto, Ontario, Canada

• Resolved internal conflicts related to quality of work and attendance on behalf of the editor-in-chief• Supported associate editors through the selection and editing processes• Worked directly with multiple authors to copyedit manuscripts and review associate editor work before reporting results to the editor-in-chief

Coral Gables, Florida, United States

• Planned two social media campaigns and developed the necessary content with tools like Canva, Airtable, and Hootsuite • Caused change within the organization by pioneering the development of video and GIF content for the communications committee• Encouraged self-sustainability within the organization by keeping meticulous notes on every meeting, writing detailed reports on all my projects, and making all my work available to current and future members• Applied design knowledge to develop web copy and social media content• Analyzed membership data and made recommendations based on my findings to improve targeted messaging efforts

Alliston, Ontario, Canada

• Trained peers on automotive assembly processes related to the installation of seats and doors, while considering employee safety and efficiency• Performed frequent quality control checks to ensure products were safe to use

London, Ontario, Canada

• Increased submissions by 110% through email campaigning• Supported assistant editors through the selection and editing processes• Worked directly with multiple authors to copyedit manuscripts and review assistant editor work before reporting results to the editor-in-chief

London, Ontario, Canada

• Worked closely with authors to edit their works to align with in-house style• Reported results to senior editors and regularly offered constructive feedback

London, Ontario, Canada

• Trained peers on safe set up, maintenance, and striking practices for a variety of event structures and audiovisual equipment (ranging from stadium events to small scale private events)

London, Ontario, Canada

• Trained peers on food preparation processes, while considering employee safety, efficiency, and customer satisfaction

Innisfil, Ontario, Canada

• Collaborated daily with a small team to care for 20-40 children at a day camp• Reported issues to parents

Master Of Information, User Experience Design, 3.9 Cgpa

Activities and Societies: Mental Health Committee of the Master of Information Student Council (MISC) Through studying UXD, I developed.

Bachelor Of Arts, Honours Specialization In History, 3.7 Cgpa

Activities and Societies: Kappa Alpha Society, Western Foot Patrol, The Royal Canadian Regiment Museum Through studying history, I learned.

Student Exchange, 4.0 Cgpa

Activities and Societies: Otago University Tramping Club I challenged myself to live abroad for half a year, in a place no one in my.