Lucas Menezes Duarte Email & Phone Number

Cajamar, Sp, Br

São Paulo, Brazil

Dattos provides data preparation and analysis solutions to support the entire collection, payment, closing and financial planning flow. As Product Owner, I worked on the squad responsible for creating new features to simplify the use of the platform, reducing the steps to complete actions in the system.Some responsibilities: • Collaborating with stakeholders to understand customer needs and translate them into clear and concise functional and non-functional requirements… Show more Dattos provides data preparation and analysis solutions to support the entire collection, payment, closing and financial planning flow. As Product Owner, I worked on the squad responsible for creating new features to simplify the use of the platform, reducing the steps to complete actions in the system.Some responsibilities: • Collaborating with stakeholders to understand customer needs and translate them into clear and concise functional and non-functional requirements for the B2B platform; • Prioritizing and refining the product backlog; • Creating user stories, detailed feature specifications, and acceptance criteria; • Aligning with the UX Design team to think of integrated, customer-focused solutions; • Competitor analysis, user interviews (internal and customer), hypothesis gathering, and user journey mapping; • Solid experience leading Scrum and Kanban meetings and ceremonies; • Gathering and monitoring product metrics and KPIs; • Supporting QA to ensure testing quality; • Creating software requirements documentation; • Creating communications and presentations to publicize new product features; • Experience with AI-based systems, databases, and data analysis Show less

São Paulo, Brazil

As Product Owner, I work on two teams at PagSeguro PagBank. The first team is responsible for ensuring the back office of all cashback campaigns and other company benefits, with a focus on optimizing processes and automating routines. Within this team, I highlight the following achievements:- 60% SLA reduction for creating cashback campaigns;- Automation of more than 200 hours of operational Engineering work per month.The second team operates in Mobile Recharge and Gift Cards… Show more As Product Owner, I work on two teams at PagSeguro PagBank. The first team is responsible for ensuring the back office of all cashback campaigns and other company benefits, with a focus on optimizing processes and automating routines. Within this team, I highlight the following achievements:- 60% SLA reduction for creating cashback campaigns;- Automation of more than 200 hours of operational Engineering work per month.The second team operates in Mobile Recharge and Gift Cards, which comprises more than 20 Super App products. I work in the tactical view of the product, gathering requirements, data, needs and dependencies and ensuring the progress of the roadmap with the team, which unites the launch of profitable products with customer satisfaction. Show less

Barueri, São Paulo

As a Product Analyst at ReachLocal, I worked to launch several products for the Digital Marketing and Technology market, focusing on customer experience and delivering value to customers.Main products developed:Email Remarketing: Solution that impacts via email users who access the site without filling out the contact form, generating a higher conversion percentage.ChatBot: Product currently in pilot phase. It consists of a customized, efficient and humanized ChatBots… Show more As a Product Analyst at ReachLocal, I worked to launch several products for the Digital Marketing and Technology market, focusing on customer experience and delivering value to customers.Main products developed:Email Remarketing: Solution that impacts via email users who access the site without filling out the contact form, generating a higher conversion percentage.ChatBot: Product currently in pilot phase. It consists of a customized, efficient and humanized ChatBots solution to serve 24/7 on our clients' websites.SMB Applications: Product focused on scaling applications for small and medium businesses to improve communication with their customers.ReachEdge: I worked as a ReachEdge PO, Lead Management CRM and Marketing Automation. Among my main activities was the report to the head office in the USA about the necessary product improvements for the correct adaptation to the Brazilian market.Main activities:- Support in the development of new products; - Adaptation of Digital Marketing solutions to the Brazilian market; - Interface with the US headquarters to align strategy, support and product quality; - Training for internal teams and clients; - Technical support to the LATAM team; - Development of product materials; - Event support for launching new products; - Technical and advisory support for the areas. Show less

Barueri - Alphaville

- Development of advertising campaigns and Inbound Marketing strategies.

- Extraction of data for development of Dashboards; - Creation and monitoring of KPIs through Excel tools (with VBA); - Report to the board of directors and corporate areas; - Creation of presentations of results and documentation; - Interface with the areas of operations, logistics, quality and customer service.

- Extraction of data for development of reports; - Analysis of KPIs.