Lucas Mitchell Email & Phone Number

Overland Park, Ks, Us

Dallas, Texas, Us

San Antonio, Tx, Us

• Own the technical and functional administration of the day-to-day operation, maintenance, usage, andanalysis of learning management system(s) and work the service requests and LMS issues sent to theteam inbox or the issue management system.• Configure and maintain the yearly training schedule and all associated back-end tasks in the LMS toensure a smooth learning experience.• Identify and report on trends related to technical support issues and make recommendations toresolve those issues.

Nashville, Tn, Us

• Maintain and design talent/organizational development systems including the learning management system, engagement platform, intranet sites, and knowledge management systems.• Working with IT, HRIS, and others to configure and integrate talent/organizational development systems that provide the information stakeholders need to make effective business decisions and ensure compliance.• Develop and implement tactics to ensure compliance training and records are maintained and delivered timely in adherence with all governing regulations.• Communicate regularly with stakeholders to ensure talent/organizational development systems meet business needs. • Proactively and reactively analyze current processes, provide recommendations, and implement improvements to achieve maximum utilization and value of talent/organizational development systems.• Develop ad-hoc and recurring reports as requested by stakeholders and analyze data to understand trends and consult with business teams to advise and develop strategies for improvement.• Champion the organization's talent/organizational development systems, educating other team members on the capabilities and potential applications of systems to support their assigned business teams. • Provide support and ensure the reliability of deployed technologies, systems, and processes according to established procedures and industry best practices.• Troubleshoot, analyze, monitor, and review records and reports of productions, applications, system issues and other problems.• Maintain current knowledge of industry trends and talent/organizational development practices; make recommendations to improve current programs and processes.

Nashville, Tn, Us

• Instrumental in our transition to a new Learning Management System (LMS), Oracle Learning Cloud.• Managed transition of learning content and history to new system.• Created and distributed communications about the implementation.• One on one training with users, managers, and administrators in system usage.• In both new and old systems managed day to day administration and trouble shooting and content assignments.• Managed compliance programs for safety and human resources including:• Created learning plans to encompass correct HR compliance courses for varying states, employee management level, and time in the company.• Managing annual recertification for various HR requirements such as harassment prevention and code of business conduct.• Tracking and reporting completion rates on compliance courses and programs.• Consult on implementation of learning initiatives.• Maintain our userbase and assist in Glint survey system.

Nashville, Tn, Us

• Coordinate training academies for Operations and Sales divisions.• Administer and manage the learning management system for day-to-day user issues.• Manage content and courses to be loaded into the LMS.• Consult and assist with program launches.• Write and send out the bi-weekly newsletter to all managers.• Support my team by assisting with events and initiatives.

Baldwin City, Kansas, Us

In this position I wore several different hats and had many different duties. Those duties listed below were applicable for all 9 of our locations. • Maintained the organizations brand throughout our sales territory. • Managed the online presence of the company on the organizations website, social media, etc. • Assisted on projects to help develop our brand through various media avenues including: Farm shows, radio/television campaigns, Facebook/Twitter, websites, and print media. • Consulted on our overall marketing campaign on how to attract new customers and maintain our current customers. • Distributed advertising materials throughout all 9 of our locations. • Organized various dealership events around the Kansas City Metro. • Coordinated the distribution of donations and sponsorships for all locations throughout the organization. • Maintained our used equipment inventory online. • Handled any leads that we get through the website as well as other online vendors.

Moline, Il, Us

• Have a high level of understanding in both the administrative and user experience in an SAPSuccessFactors learning management system that serviced over 200,000 users worldwide.• Opened and closed tickets for both technical and administrative issues for internal and external users.• Developed and delivered training for other tiered service providers and system administrators.• Ran system reports for John Deere dealers, territory managers, project managers, and seniorleadership.• Data mining and management to deliver reports to senior leadership and project managers on variousaspects of the user base as well as the system data.• Managed various system connectors to push large amounts of data directly into the system.• Technical support duties for distance training classrooms and integrated distance training.• System testing and technical checks to help work out bugs and prepare training following quarterlysystem updates.• Post-system launch, I managed a spreadsheet that mapped out any short or long-term issues we wereseeing in the field. Reported out to the department and the field leadership.

Woodland Hills, Ca, Us

Took first notice of loss for auto, property, and glass claims. To achieve this claims efficient had to be proficient in the use of several different software programs, often at the same time. Fast paced call center environment. Change was constant and being quick on your feet was a must. Customer service skills and being personable were huge with this position. Often dealing with upset customers due to their circumstances, I excelled at deescalation with customers. This helped put them at ease and to make them more with what could be a very complicated process.While working in this position I also took several department of insurance tests in pursuit of further opportunities in the company.

Overland Park, Ks, Us

Assisted with content management within 2 different learning management systems. The vast majority of the time was spent inputting a variety of different types of content into the system. That content ranged from:Entering text files. Inserting hyperlinks. Graphics. Creating and inputting voice overs. Other types of content upon request. Most of this work was done remotely from my home. If materials were needed or if meetings were necessary I would go into the office. While working from home I had to be self motivated and hard working to ensure that deadlines were met and projects didn't fall behind.

Emporia, Ks, Us

Scheduled appointments for the Complex Coordinator and the Assistant Complex Coordinator. Provided campus information to students and guests